Spa & Fitness Concierge
Hideaway-Golf-Club
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Benefits offered by this job
Job summary
Hideaway Golf Club in La Quinta, CA, seeks a Spa & Fitness Concierge to welcome members and guests, coordinate appointments, and maintain luxury standards across the spa, fitness center, locker rooms, and wellness spaces.
This role emphasizes professionalism, initiative, and attention to detail, delivering personalized service and guiding guests through facilities while upholding the club’s service standards.
Qualifications
- Previous experience in a luxury spa, resort, private club, hotel, fitness center, or hospitality environment preferred.
- Previous retail sales experience in a luxury spa, boutique, hospitality, or wellness environment is preferred.
- Ability to confidently recommend products and educate Members on skincare, wellness, and boutique merchandise while providing exceptional service.
- Strong customer service and interpersonal communication skills.
- Professional, polished, and service-oriented demeanor.
Responsibilities
- Welcome members and guests in a warm, professional, and engaging manner.
- Provide efficient check-in and check-out services.
- Schedule and confirm spa appointments using the club's reservation system.
- Conduct tours of the Spa & Fitness facilities for members and prospective members as requested.
- Answer questions regarding spa treatments, fitness offerings, wellness programs, club amenities, and seasonal promotions.
- Assist members with lockers, robes, towels, amenities, and facility orientation.
- Anticipate member needs and proactively provide personalized service.
Skills
Tools
Job description
Description
The Hideaway Golf Club embodies the best qualities of California’s Coachella Valley, long known as a place for rejuvenation and relaxation. Located in La Quinta, the property’s 600 acres are surrounded by stunning mountain vistas and the scenic expanse of Southern California’s desert. Luxurious and private, the Hideaway offers championship golf, world-class amenities, exclusive residences, and superb service.
www.hideawaygolfclub.com
Non-Exempt | Full-Time Seasonal Employees Receive Medical, Dental, Vision, Life & Pet Insurance
401K Matching Retirement Program | Paid Vacation | Sick Leave | Daily Lunch Program
The Spa & Fitness Concierge serves as the first point of contact for members and guests visiting Hideaway's Spa & Fitness facilities. This position is responsible for creating a warm, welcoming, and professional experience while ensuring the spa, fitness center, locker rooms, and wellness amenities are maintained to the highest standards of cleanliness, organization, and luxury.
The Spa & Fitness Concierge provides exceptional service by assisting members with facility orientation, coordinating appointments, maintaining facility amenities, supporting daily spa operations, and ensuring every guest enjoys a comfortable, relaxing, and personalized experience. This role requires professionalism, attention to detail, initiative, and a genuine passion for hospitality.
- Welcome members and guests in a warm, professional, and engaging manner.
- Provide efficient check-in and check-out services.
- Schedule and confirm spa appointments using the club's reservation system.
- Conduct tours of the Spa & Fitness facilities for members and prospective members as requested.
- Answer questions regarding spa treatments, fitness offerings, wellness programs, club amenities, and seasonal promotions.
- Assist members with lockers, robes, towels, amenities, and facility orientation.
- Anticipate member needs and proactively provide personalized service.
- Resolve member concerns professionally or elevate issues to the Spa & Fitness Director when appropriate.
- Prepare the spa and fitness areas before opening and ensure facilities are guest-ready throughout the day.
- Maintain the cleanliness, organization, and presentation of locker rooms, treatment waiting areas, fitness spaces, and common areas.
- Restock towels, robes, toiletries, beverages, refreshments, and guest amenities throughout each shift.
- Monitor facility conditions and promptly report maintenance, safety, or equipment concerns.
- Assist with the setup and breakdown of wellness events, fitness classes, and special club functions.
- Support inventory organization and replenishment of spa retail products, linens, and operating supplies.
- Ensure all service standards and operational procedures are consistently followed.
- Develop and maintain a thorough knowledge of all spa retail products, skincare lines, wellness items, apparel, and boutique merchandise offered by the Club.
- Educate Members and Guests on spa products, wellness merchandise, and boutique offerings by explaining product features, benefits, and recommended uses.
- Make personalized product recommendations based on Members' wellness goals, treatment experiences, and individual preferences.
- Promote retail merchandise, spa services, fitness programs, seasonal promotions, and club events to enhance the overall Member experience.
- Support retail sales goals by actively identifying opportunities to introduce products and encourage additional purchases in a professional, service-oriented manner.
- Assist with the merchandising, organization, cleanliness, pricing, and presentation of the Spa Boutique to maintain an inviting luxury retail environment.
- Monitor boutique inventory levels and communicate replenishment needs to the Spa & Fitness Director to ensure products remain adequately stocked.
- Maintain a clean, safe, and organized fitness center.
- Assist members with the proper and safe use of fitness equipment and wellness amenities.
- Monitor equipment condition and report repairs or service needs promptly.
- Ensure steam rooms, saunas, lap pool areas, locker rooms, and wellness spaces remain clean, fully stocked, and guest-ready.
- Assist with moving furniture, equipment, and supplies as necessary for daily operations or special events.
- Represent Hideaway Golf Club with professionalism, warmth, and genuine hospitality.
- Maintain a calm, welcoming, and relaxing atmosphere that reflects the luxury spa experience.
- Maintain a polished appearance and comply with club grooming and uniform standards.
- Build positive relationships with members, guests, and fellow team members.
- Demonstrate excellent communication, discretion, and professionalism when interacting with members.
- Protect the privacy and confidentiality of members at all times.
- Support a collaborative team environment by assisting coworkers whenever needed.
- Comply with all Club policies, safety procedures, and Spa & Fitness operating standards.
- Perform other duties as assigned.
- Maintain accurate spa appointment schedules and reservation records.
- Coordinate appointments efficiently while maximizing therapist availability and member convenience.
- Confirm appointments and communicate any schedule changes promptly and professionally.
- Understand treatment schedules, service durations, therapist availability, and facility capacity.
- Communicate member preferences, special requests, health considerations, and celebration notes to the Spa team when appropriate.
- Develop familiarity with Members' service preferences and wellness goals to help personalize each visit.
- Utilize reservation software and related technology accurately and efficiently.
- Support Hideaway Golf Club's commitment to luxury wellness experiences and personalized member service.
- Luxury Hospitality
- Member Service Excellence
- Professional Communication
- Attention to Detail
- Organization
- Initiative
- Teamwork
- Accountability
- Adaptability
- Time Management
- Confidentiality
- Positive Attitude
- Retail Sales & Product Knowledge
- Previous experience in a luxury spa, resort, private club, hotel, fitness center, or hospitality environment preferred.
- Previous retail sales experience in a luxury spa, boutique, hospitality, or wellness environment is preferred.
- Ability to confidently recommend products and educate Members on skincare, wellness, and boutique merchandise while providing exceptional service.
- Strong customer service and interpersonal communication skills.
- Professional, polished, and service-oriented demeanor.
- Excellent organizational skills with strong attention to detail.
- Ability to multitask while maintaining a calm and welcoming presence.
- Comfortable using reservation software, computers, telephones, and standard office equipment.
- Basic knowledge of spa services, wellness offerings, and fitness facilities preferred.
- Ability to exercise sound judgment and maintain confidentiality.
- Ability to remain calm, professional, and service-focused while managing multiple priorities in a fast-paced environment.
- Flexible schedule including weekends, holidays, and extended hours as business demands require.
- Hospitality, customer service, or guest relations training is beneficial.
- Commitment to delivering exceptional Member service and upholding luxury hospitality standards.
- Proof of eligibility to work in the United States.
- Criminal and civil background clearance.
At Hideaway Golf Club, hospitality is more than service—it is creating meaningful experiences for our Members and Guests. Team Members are expected to provide service that is warm, genuine, attentive, and professional while upholding the standards of excellence associated with a premier private club. Every interaction should reflect our commitment to respect, professionalism, personalized service, and exceptional Member experiences.
This position works throughout the Spa & Fitness Center, including the reception area, locker rooms, fitness center, treatment waiting areas, wellness amenities, administrative workspaces, and other club facilities. The role requires frequent interaction with members, guests, instructors, therapists, and fellow employees while maintaining a clean, safe, and welcoming environment.
- Standing for extended periods while greeting Members and Guests, checking appointments, answering phones, and assisting with spa and fitness operations.
- Walking throughout the spa, spa boutique, fitness center, locker rooms, wellness areas, and Club facilities while assisting Members and maintaining facility standards.
- Using computers, telephones, tablets, reservation software, and point-of-sale systems throughout the day.
- Reaching, bending, stooping, and lifting towels, robes, retail merchandise, linens, beverages, amenities, and operating supplies.
- Communicating continuously with Members, Guests, massage therapists, personal trainers, group fitness instructors, vendors, and management.
- Reading appointment schedules, treatment calendars, retail information, signage, and operational documents.
- Monitoring locker rooms, fitness equipment, wellness amenities, and facility conditions while maintaining a safe environment.
- Lifting and carrying towels, linens, robes, beverages, supplies, and equipment weighing up to 25 pounds.
- Working in varying temperatures and humidity levels associated with spa facilities, steam rooms, saunas, fitness areas, pools, and outdoor wellness spaces.
Hideaway Golf Club provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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