Spa Director

Socket.dev; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Village Health Clubs and Spas is seeking a Spa Director to oversee day-to-day operations of an upscale spa and salon within a health and fitness setting. You will ensure superior customer service, employee and member satisfaction, and achievement of club objectives.

You will drive the vision, manage marketing, staffing, training, inventory, and budgeting while maintaining licensing compliance and staff development. Role emphasizes leadership, events, and community engagement at Village locations.

Qualifications

• Two year college degree in business or relevant field.
• Minimum of 3 years of day spa management experience.
• Knowledge of Health Department and State licensing codes.
• Ability to develop and maintain positive member relationships and provide outstanding customer service.
• Strong leadership and team-building capabilities.
• Proficiency with Spa Computer Systems and Microsoft Office.
• CPR certification within 30 days of hire.

Responsibilities

• Develop and execute the overall vision and strategic plan for spa & salon operations, including marketing initiatives and staffing.
• Manage spa and salon retail products and inventory.
• Develop and meet the spa's budget and financial goals.
• Ensure compliance with all health department licensing codes.
• Lead staff training, meetings, and performance reviews to drive accountability.
• Supervise guest requests and feedback to enhance service quality.
• Position Spa for market success and manage marketing to attract members and groups.
• Ensure successful integration of spa services within the fitness facility.
• Foster member retention through exceptional customer service.
• Participate in club events and sponsor community activities.

Skills

Staff leadership

Budgeting

Marketing strategy

Customer service

Operations management

Staff training

Licensing compliance

CPR certification

Microsoft Office

Education

Two year college degree in business

Bachelor's degree in Business

Tools

Spa Computer Systems

Microsoft Office Suite

Outlook

Excel

Job description

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.

We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.

Job Summary:

The Spa Director is responsible overseeing the day to day operations of upscale spa and salon within a health and fitness environment to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to club objectives

Summary Of Essential Job Functions:

• Responsible for development and execution of the overall vision and implementation of strategic plan, to include marketing initiatives, staffing and staff training for spa & salon operations
• Responsible for all spa and salon retail product, maintains inventory of supplies, equipment, and or products.
• Responsible for developing and meeting the budget and financial goals of the Spa
• Ensures compliance with all state licensing and health requirements
• Instills ownership and a sense of accountability in all staff through training, education and goal setting, conducts regular staff meetings and training workshops
• Supervises and follows up on guest requests and comments
• Ensures that the Spa is successfully positioned within the marketplace by understanding operations of all [applicable] competitors
• Works to creates and manage a marketing strategy that attracts members, conference groups and residents
• Ensures the successful integration of the Spa to the fitness facility
• Attract and Retain members by consistently providing excellent customer service
• Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals
• Instills ownership and a sense of accountability in all staff through training, education and goal setting, conducts regular staff meetings and training workshops
• Place high emphasis on the importance of the social element. This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz By The Pool and Casino Night.
• Participate in the Manager on Duty System and ensures appropriate supervisory coverage in the Spa at all times via Manager on Duty (MOD) system.
• Perform additional duties as assigned

Knowledge/Experience Required:

• Two Year College degree in business or relevant degree
• Minimum of 3 years of day spa management experience
• Practical knowledge of professional spa operations & occupancy planning.
• Knowledge & understanding of Health Department and State licensing codes
• Ability to develop and maintain positive member relationships and provide outstanding customer service
• Ability to adapt to back and front of the house operations as required
• Strong attention to detail and excellent multi-tasking skills
• Initiative, self-motivation, high degree of responsibility & team player.
• Ability to effectively delegate
• Strong team building skills including ability to lead, train, cooperate and contribute as part of a team
• Committed to learning, personal growth, and continual process improvement
• Excellent analytical, organizational, interpersonal and communication skills
• Must be change adaptive, flexible, and empathetic
• Demonstrate initiative to think, work, and make independent decisions based on sound judgment
• Willing to "roll-up" sleeves and dig in with staff to drive processes that support the business
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint), Outlook and Spa Computer Systems
• Obtain CPR certification within 30 days of hire through Company training

Knowledge/Experience Preferred:

• Bachelor's degree in Business or related field

Required Abilities

Physical Activity

This position requires daily standing, walking, lifting, grasping, bending and kneeling. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.

Physical Requirement

Sedentary work involving sitting some of the time. Walking and standing are required daily. Exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs.

Visual Requirement

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.

Working Conditions

It involves typical office or administrative work, member outdoor activity and standing at the Spa Front Desk.