Spa Director

Hersha Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Spa Director to oversee operations at a luxury spa in Philadelphia. The role requires strong leadership and customer service skills, along with experience in the high-end spa or fitness industry. The ideal candidate will ensure a premier guest experience while managing budgets and staff, all in alignment with the company's service standards.

Qualifications

• 2-5 years of experience in a luxury spa setting preferred.
• Knowledge of Spa/Salon and fitness industry required.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day operations of the Spa and Salon.
• Supervise Spa/Salon staff and ensure adherence to policies.
• Manage operational budget and profit & loss review.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Spa Director

Oversee the day to day operations of the Spa and Salon including the salon’s operational needs, guest service, and any employment related issues or need. All responsibilities should be performed in accordance with departmental, property and company policies, practices and procedures.

Essential Job Functions

• Manage operational functions consistent with strategic plan and vision for the department and property.
• Gather the input of all parties involved in the research, development, evaluation and implementation of new products and services, and implements the best possible solutions to fit the Spa/Salon’s needs.
• Manage the delivery of guest service consistent with company’s and property’s core service standards.
• Supervise Managers and Spa/Salon staff to ensure they adhere and enforce company and Spa/Salon policies and procedures as well as being alert to their duties and responsibilities.
• Manage and monitor operational budget and profit & loss review.
• Review month to month financials and reports to determine gain or loss in profit margin and determine how to correct or justify.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous customer service and leadership experience of a luxury, high end spa required, two to five years of experience preferred.
• Knowledge of Spa/Salon and fitness industry required.
• Food and Beverage experience preferred.
• Able to work in a fast-paced environment.
• Excellent verbal and written communication required.
• Knowledge of general health and sanitation codes.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia HotelThe Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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