Spa Director

Hand & Stone Massage and Facial Spa; Fort Lauderdale (FL); Presencial; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity for advancement

Paid time off

Relocation bonus

Training & development

Wellness resources

401(k)

401(k) matching

Performance bonus

Employee discounts

Flexible schedule

Descripción de la vacante

Hand & Stone Massage and Facial Spa is seeking a Spa Sales Manager to lead membership growth and retail sales across Broward County locations. The role requires managing a sales-driven team, coaching front desk staff, and driving adoption of service, retail, and gift card sales.

The position emphasizes data-driven decision making, evening/weekend availability, and a strong focus on membership metrics. Compensation includes base salary with uncapped monthly bonuses and a path for advancement.

Formación

• 3+ years of management experience in a sales-driven business.
• Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered.
• You have personally owned a conversion or membership number and can tell us what it was.
• Experience leading a team of 25–40+.
• Comfortable in reports and spreadsheets; you make decisions from data, not from feel.
• Strong coaching, accountability, and conflict-resolution skills.
• Bilingual English/Spanish preferred.
• Zenoti experience a strong plus.
• Available evenings, weekends, peak periods, and some holidays.

Responsabilidades

• Lead membership and sales efforts to grow revenue and memberships.
• Outbound calling to prospects, missed calls, leads, and lapsed guests.
• Coach front desk on consultations, objections, and closing.
• Drive retention, reduce cancellations, and grow net membership.
• Sell services, retail, enhancements, packages, and gift cards.
• Set daily, weekly, and monthly goals and track progress.

Conocimientos

Membership sales

Team leadership

Coaching

Data-driven

Communication

Bilingual English/Spanish

Herramientas

Zenoti

Descripción del empleo

NOW HIRING: SPA SALES MANAGER / RETAIL SALES MANAGER

Full-Time | $55,000–$60,000 base + uncapped monthly bonus

Hand & Stone Massage and Facial Spa — Hollywood, FL, Sunrise-Sawgrass, FL, or Weston, FL

Nights and Weekends availability required

Lead a spa. Grow membership. Get paid for results.

• Bilingual English/Spanish preferred

About Our Group

We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. You will work directly with the owner, and you will see your decisions show up in the numbers within a week. We are growing and we promote from within.

What You Will Own

Membership and sales

• Membership conversion rate — your single most important metric
• Outbound calling to prospects, missed calls, leads, and lapsed guests, done consistently and on a schedule. This is where most spas leave money on the table, and it is non-negotiable here.
• Coaching the front desk team on consultations, objection handling, and closing
• Retention, cancellation control, and net membership growth
• Service, retail, enhancement, package, and gift card sales
• Setting daily, weekly, and monthly goals — posting them and following up on them

Operations

• All daily spa operations, opening through closing
• Scheduling, labor productivity, and payroll controls
• Massage Therapist and Esthetician schedule utilization
• Prebooking, repeat visit, and average ticket performance
• Inventory, cash handling, cleanliness, and brand standards
• Resolving guest concerns promptly and professionally

Team

• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Recruit proactively, before staffing becomes an emergency
• Train and coach front desk team members and emerging leaders
• Address performance, attendance, and policy issues directly and promptly
• Build a professional, accountable, sales-focused culture

What We Are Looking For

• 3+ years of management experience in a sales-driven business
• Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered
• You have personally owned a conversion or membership number and can tell us what it was
• Experience leading a team of 25–40+
• Comfortable in reports and spreadsheets; you make decisions from data, not from feel
• Strong coaching, accountability, and conflict-resolution skills
• Bilingual English/Spanish preferred
• Zenoti experience a strong plus
• Available evenings, weekends, peak periods, and some holidays

Benefits

• Opportunity for advancement
• Paid time off
• Relocation bonus
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Benefits

• Uncapped monthly performance bonus tied to membership conversion and appointment goals. Our structure pays on improvement, not just absolute results, so a strong operator earns from month one.
• Paid time off
• 401(k) with employer matching
• Complimentary massage or facial each month
• Employee discounts on services and retail
• Management training and ongoing leadership support
• Growth opportunity across a multi-location group

Best fit for candidates who have been successful as a:

Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.