Spa Coordinator

Discovery Land Company; Madison (AL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401k

Paid Time Off

Employee meals

Referral incentives

Holiday pay

Professional development

Job summary

The Madison Club, operated by Discovery Land Company, seeks a Spa Coordinator to be the first point of contact for Members and Guests. This role supports daily Spa operations, appointment coordination, and reception duties in a luxury setting.

The ideal candidate is organized, professional, and passionate about delivering a five‑star wellness experience with weekends, evenings, and holiday coverage required during the winter/spring season.

Qualifications

• Minimum of 1–2 years of customer service, hospitality, luxury retail, Spa, hotel, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Deliver personalized service to members and guests at every interaction.
• Coordinate daily Spa appointments and manage provider schedules.
• Answer calls, emails, and messages promptly and professionally.
• Maintain Spa Boutique and inventory, assist with promotions and events.

Skills

Customer service

Hospitality

Organization

Telephone etiquette

Tools

TEI scheduling

Job description

Spa Coordinator
Reports To: Spa Manager
The Madison Club is seeking a professional, personable, and highly organized Spa Coordinator to serve as the first point of contact for our Members and Guests. This highly visible role is essential in creating a warm, welcoming, and seamless five-star spa experience while supporting the daily operations of the Spa.
The Spa Coordinator is responsible for cultivating meaningful Member relationships, coordinating appointments, managing provider schedules, maintaining the reception and retail areas, and ensuring the Spa operates efficiently from opening through closing each day. This position requires exceptional hospitality, strong communication skills, attention to detail, and the ability to thrive in a fast-paced luxury environment while working both independently and collaboratively.
The ideal candidate is self‑motivated, proactive, and passionate about delivering personalized service. They anticipate Member needs, maintain the highest standards of professionalism, and contribute to creating an exceptional wellness experience for every Member and Guest.
Seasonal Employment Information
The Madison Club operates during the winter and spring season. This is a full‑time seasonal position from October through June.
Candidates must have a flexible schedule, including weekends, evenings, and holidays. Due to the Club’s busiest tournament and festival season, PTO requests during March and April are generally not approved.

Key Responsibilities

Member Experience

• Deliver exceptional, personalized service to members and guests at every interaction.
• Build meaningful relationships with Members by learning their preferences and anticipating their needs.
• Serve as the primary point of contact for all Spa inquiries in person, by phone, email, and text.
• Welcome Members warmly by name whenever possible and create a friendly, engaging atmosphere.
• Handle Member requests promptly, professionally, confidentially, and with sound judgment.
• Resolve concerns with empathy while ensuring an exceptional Member experience.
• Maintain a positive, friendly, and solution‑oriented attitude at all times.
• Promote Spa services, wellness offerings, and Club amenities with confidence and enthusiasm.

Spa Operations

• Open and close the Spa according to established procedures.
• Coordinate daily Spa appointments while maximizing provider productivity and treatment room utilization.
• Manage therapist schedules, appointment modifications, cancellations, and waitlists.
• Confirm appointments with Members, Guests, and Spa Providers.
• Learn and effectively utilize TEI and all Spa operating systems.
• Support the Well‑Being Clinic with scheduling, billing, and Member communication as needed.
• Communicate daily scheduling updates, VIP arrivals, special requests, and operational changes with the Spa team.
• Ensure treatment schedules run smoothly while proactively addressing scheduling conflicts.

Reception & Administrative Responsibilities

• Answer incoming phone calls, emails, and text messages promptly and professionally.
• Process appointments, retail purchases, Member charges, gratuities, and payments accurately.
• Maintain organized records, daily reports, and administrative documentation.
• Protect Member confidentiality and maintain discretion with all personal information.
• Assist with administrative projects, reports, and special assignments as requested.
• Support Club tournaments, wellness programming, promotional events, and seasonal initiatives.
• Maintain knowledge of Spa policies, pricing, treatments, promotions, and Club offerings.

Retail & Inventory

• Maintain an inviting, organized, and fully stocked Spa Boutique.
• Educate Members on retail products and recommend products that complement Spa treatments and wellness goals.
• Receive, organize, price, merchandise, and replenish retail inventory.
• Perform routine inventory counts and communicate replenishment needs to management.
• Maintain attractive visual merchandising displays that reflect luxury retail standards.
• Support seasonal retail promotions and merchandising initiatives.

Facility Support

• Maintain a clean, organized, and welcoming reception area throughout the day.
• Assist with maintaining the overall appearance of the Spa, Boutique, and common areas.
• Support Locker Room operations during busy periods when additional assistance is needed.
• Ensure beverages, refreshments, supplies, and guest amenities remain stocked throughout the day.
• Monitor the Spa environment to ensure cleanliness, organization, and operational excellence.

Team Collaboration

• Work collaboratively with Spa Therapists, Locker Room Attendants, the Well‑Being Clinic, and Club departments to ensure a seamless Member experience.
• Communicate effectively regarding provider schedules, Member preferences, and operational updates.
• Support fellow team members during busy periods and assist wherever needed.
• Participate in team meetings, trainings, and ongoing professional development.
• Foster a positive, respectful, and collaborative work environment.

Operational Excellence

• Demonstrate initiative by identifying tasks that require attention without waiting for direction.
• Prioritize multiple responsibilities while maintaining exceptional service standards.
• Maintain all health, sanitation, privacy, and safety standards.
• Represent The Madison Club with professionalism, integrity, and discretion at all times.
• Perform additional duties as assigned.

Skills & Qualifications

• Minimum of 1–2 years of customer service, hospitality, luxury retail, Spa, hotel, or front desk experience preferred.
• Exceptional customer service and relationship‑building skills.
• Excellent verbal and written communication skills.
• Strong phone etiquette and professional email correspondence.
• Outstanding organizational, multitasking, and time management abilities.
• Comfortable working independently with minimal supervision.
• Proficient with Microsoft Office and scheduling/POS software; experience with TEI is preferred.
• Ability to learn new software and technology quickly.
• Strong retail sales, merchandising, and product recommendation skills.
• Ability to maintain confidentiality and professionalism at all times.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, evenings, and holidays.

Core Competencies

• Luxury Member Service
• Relationship Building
• Hospitality & Communication
• Organization & Time Management
• Attention to Detail
• Multitasking
• Teamwork & Collaboration
• Initiative & Accountability
• Retail Sales & Merchandising
• Professionalism Under Pressure
• Adaptability
• Problem Solving

Physical Requirements

• Ability to stand or sit for extended periods.
• Frequent walking throughout the Spa and Club facilities.
• Lift, carry, and move retail inventory and Spa supplies up to 40 pounds.
• Bend, reach, kneel, and perform repetitive administrative and merchandising tasks.
• Work in both indoor and occasional outdoor environments.

Benefits

Competitive Pay or Wage Range (only based on state/region laws)
Medical, Dental, and Vision Benefits (Full‑Time Year Round Only)
401k Contribution (Full‑Time Year Round Only)
Paid Time Off and Paid Holidays (Full‑Time Year Round Only)
Employee Meals, Referral Incentives, and Recognition Programs
Holiday Pay
Professional development and upward mobility opportunities
Work-Family Culture

The Company’s good faith estimate of the hourly rate it expects to pay for this role is $23-$25 and is based on applicable and specialized experience and location.

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high‑end resort residential niche with 20 world‑class projects in our portfolio. Our communities are distinct with their own architectural styles, world‑class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world‑class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

We are extremely grateful to be recognized as one of the world’s top mid‑sized employers for 2018 by Forbes magazine. For more information about our company - https://discoverylandco.com

About the Project - The Madison Club

The Madison Club is the most exclusive private residential community in La Quinta, California offering the finest golf and club facilities in an intimate and sophisticated setting. In this tradition, it is a place of effortless grace and charm. The ambiance is one of quiet sophistication, intimacy and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old‑line country clubs - https://madisonclubca.com/