Spa Concierge Hospitality Professional

Woodhouse Day Spa Plano; Plano (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Competitive salary

Dental insurance

Donation matching

Flexible schedule

Job summary

Woodhouse Spa in Plano, TX seeks a Spa Concierge to warmly greet guests, prepare them for services, and coordinate appointments using Zenoti. You will assist therapists, maintain spa areas, and support gift-card sales while educating guests on services and products.

The role requires hospitality flair, strong communication, multitasking, and a customer-first mindset, with flexibility for evenings and weekends. Woodhouse Spa offers a generous benefits package and opportunities for growth.

Qualifications

• Passion for hospitality and spa with 5-star guest experiences.
• Proven ability to guide guests with product selections to boost spa retail sales.
• Knowledge of services to tailor guest recommendations.
• Computer savvy to schedule guests efficiently.
• Discretion, professionalism, and leadership.
• Flexibility to work evenings and weekends.
• Experience with appointment scheduling systems preferred.

Responsibilities

• Greet guests and prepare them for services, ensuring comfort.
• Provide intake forms and schedule appointments in Zenoti.
• Answer phones before the third ring and escort guests to changing rooms.
• Assist therapists to keep guests on-schedule.
• Maintain changing rooms, quiet room, service areas, and laundry.
• Sell gift cards and educate guests on spa services and retail.
• Ensure proper lighting, music, cleanliness, and aromatherapy.
• Note guest details in appointment notes and tailor experiences.

Skills

Hospitality

Customer service

Multitasking

Communication

Detail-oriented

Leadership

Problem solving

Flexibility

Computer-savvy

Evening/weekend availability

Education

Hospitality/retail experience

Tools

Appointment scheduling systems

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Donation matching
• Flexible schedule

Maximize your earnings and secure your future at Woodhouse!

We have IMMEDIATE OPPORTUNITIES to join our team

Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package.

Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine.

Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.

The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for:

• Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa
• Providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti
• Answering phones (before the third ring), escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay.
• Working closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s).
• Maintaining organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed.
• Confirming appointments, selling gift cards and educating guests on spa services and retail products.
• Ensuring proper lighting, music, cleanliness, and aromatherapy for the spa.
• Utilizing knowledge of treatments to tailor the guest experience.
• Inquiring and listening for ways to ‘surprise and delight’ our guests, noting all details in the appointment notes and providing specific actions for their visit.

Ideal candidates:

• Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.
• Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.
• Have a proven track record in guiding guests with product selections to support spa retail sales goals.
• Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.
• Are computer savvy to ensure our guests are scheduled efficiently and effectively.
• Work closely with our Spa Professionals to support their efforts to service our guests.
• Are detail-oriented
• Demonstrate leadership abilities
• Handle difficult situations with a calm demeanor
• Are highly effective at multitasking and have excellent customer service skills
• Understand that serving and helping others leads to personal satisfaction
• Are flexible and are available to work evenings and weekends
• Assists coordinator with other duties as needed

Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.

Working conditions:

• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs
• Bending, reaching, stooping
• Repetitive motion
• Reasoning, problem solving, hearing, speaking
• Fast/steady paced environment, multiple priorities
• Frequent customer interactions
• Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.