Spa Concierge Front Desk Attendant

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Team member discounts

Flexible schedules

Career growth & development

Insurance benefit available (FT/PT)

401k plan with company match

Vacation and sick pay (FT/PT)

Holiday pay (FT)

Recognition programs

Tuition reimbursement

Team member lunch program

Referral program

Job summary

Crescent Hotels & Resorts is hiring a PT - Spa Concierge Front Desk Attendant at the Hilton Phoenix Resort at the Peak in Phoenix. You will greet guests, manage check-ins/outs, answer calls, handle reservations, and support fitness operations with a friendly, professional approach.

Eligible team members enjoy benefits, flexible schedules, and opportunities for growth. Join a welcoming team in a resort setting with Crescent and Hilton networks.

Qualifications

• Must be able to communicate in English.
• Self-starting with an even disposition and team-oriented attitude.
• Maintain a professional appearance and manner at all times.
• Strong communication with guests and colleagues to defuse conflicts.
• Basic mathematical and computer skills are required.
• Preferred: high school diploma or equivalent.

Responsibilities

• Provide premier front desk service for spa guests and spa members in person and by phone.
• Handle guest reception, checkout, inquiries, appointment reservations and fitness operations.

Skills

English communication

Team player

Professional appearance

Customer service

Basic math

Computer skills

Education

High school diploma or equivalent

Job description

Description

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join our amazing Team!

Hours: AM/PM – including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

A Spa Concierge Front Desk Attendant takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team!

To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

Required Skills and Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical and computer skills. Ability to establish and maintain effective working relationships with associates, customers and patrons. High school diploma or equivalent preferred.

Performance Standards

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts