Spa Concierge

Arch Amenities Group; Greenville (SC); On-site; USD 15,000 - 25,000; Full time

Job summary

The Spa Grand Bohemian Greenville, part of Arch Amenities Group, is seeking a Spa Concierge to maintain the cleanliness and operations of the spa, fitness area, locker rooms, and pool desk, ensuring a welcoming guest experience.

You will greet guests, assist with directions, restock linens, perform light housekeeping tasks, and uphold Arch Amenities Group standards and policies in a fast-paced environment. Availability includes nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience, preferably in hospitality.
• Ability to converse with members/guests so information is understood.
• Efficient, well organized, able to handle multiple duties.
• Energetic and professional with good discretion and appearance.
• Must be able to stay calm under pressure.

Responsibilities

• Maintain spa/fitness areas, locker rooms, pool, and desk.
• Ensure Arch Amenities Group standards and cleanliness.
• Restock linens and manage laundry as applicable.
• Assist guests, escort to changing areas, and explain facilities.
• Report incidents to management and comply with policies.

Skills

Customer service

Hospitality industry experience

Communication

Organization

Team player

Calm under pressure

Attention to detail

Stand for long periods

Education

High School Diploma or GED

Job description

*** The Spa Grand Bohemian Greenville***

Job Title: Spa Concierge

Reports to: Site Director

Job Type: Non-Exempt

Arch Amenities Group

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Concierge is responsible for maintaining the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk, if applicable.

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.


• Adheres to policies of Arch Amenities Group.


• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.


• Restocks all linens in locker rooms and appropriate guest areas.


• Removes dirty laundry and collects dirty linens in guest areas and takes them to the housekeeping area or laundry pick-up.


• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.


• Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).


• Escorts members/guests to changing areas in a courteous and timely manner.


• Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.


• Performs laundry duties, if applicable, including washing, drying, and folding linen.


• Ensures all areas are clean and replenishes supplies as needed.


• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.


• Greets each and every guest with a smile and direct eye contact. Informs facility management of any member, guest, or facility issues.


• Reports any incidents or accidents to a member of the management team.


• Other duties as assigned

Qualifications:

• High School Diploma or GED


• Previous customer service experience, preferably in the hospitality industry.


• Ability to have conversations with members/guests so that information that is conveyed is understood.


• Efficient, well organized, and able to handle a variety of duties simultaneously


• Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.


• Strong team player.


• Must be able to keep calm and composed while under pressure.


• Must have an eye for detail.


• Availability When Facility Is Open: This could include nights, weekends, and holidays.


• Ability to stand for long periods.


• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.


• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.


• The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.


• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

Active Position -- Walking, jogging, running

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Stoop/kneel/crouch or crawl-- Position self, move

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff… ... Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Grand Bohemian Lodge Greenville

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $11.00 - $18.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.