Spa Reception

Arch Amenities Group; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Arch Amenities Group is seeking a Spa Front Desk Receptionist at Trump - Chicago to warmly greet guests, answer inquiries, and process transactions.

The role includes reservations for spa services, assisting members, and maintaining a clean, organized front desk area. Flexible hours and the ability to stand for long periods are needed to deliver exceptional guest experiences.

Qualifications

• High School diploma required; college degree preferred.
• Experience handling money.
• Excellent communication and customer service skills.
• Energetic, enthusiastic, and motivational.
• Able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet guests warmly and answer inquiries.
• Process transactions and handle payments accurately.
• Make spa/service reservations and assist members.
• Maintain facility cleanliness and report issues.
• Keep staff communication logs updated.

Skills

Excellent communication

Customer service

Professional manner

Team player

Money handling

Education

High School diploma

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.


• Adheres to policies of the facility and Arch Amenities Group.


• Reports any incident or accident to the Facility Manager.


• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.


• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.


• Maintains a monthly inventory of supplies and or products, when applicable.


• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.


• Participates in the Manager on Duty (MOD) schedule, if applicable.


• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.


• Greets each and every guest with a smile and direct eye contact.


• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.


• Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.


• Ensures proper coverage when it's necessary to leave the area.


• Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.


• Maintains and updates staff communication books.


• Informs facility manager of any member, guest, or facility issues.


• Enrolls members and guests in programs.


• Makes reservations for spa services and personal training, when applicable.


• Receives payments for goods and services and properly accounts for the money.


• Reconciles daily sales, deposits, and receipts, when applicable.


• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.


• Additional duties as assigned.

Qualifications:

• High School diploma but college degree preferred.


• Previous experience handling money


• Excellent communication, customer service skills, and work ethic


• Efficient, well organized, and able to handle a variety of duties simultaneously


• Professional manner, discretion, and appearance


• Excellent verbal and written skills


• Energetic, enthusiastic and motivational


• Strong team player


• Proficient in appropriate computer skills and office equipment


• Ability to lift 25 lbs.


• Availability to work nights, weekends and holidays


• Availability to stand for long periods of time


• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk


• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
Active Position -- Walking, jogging, running
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
Stoop/kneel/crouch or crawl -- Position self, move
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff... Actually not displayed fully because truncated? hmm ...

Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Trump - Chicago

Pay Range $19.00 - $22.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.