Front Desk

Arch Amenities Group; Mountain Brook Village (AL); On-site; USD 22,000 - 34,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate to greet guests, learn the facility and services, and respond to inquiries. The role may involve processing transactions and contributing to cleanliness and security.

You will help guests with reservations and spa or training bookings, while maintaining cheerful service and accurate records. Able to stand long hours and lift up to 25 lbs, with nights, weekends, and holidays required.

Qualifications

• High School diploma; college degree preferred.
• Experience handling money.
• Excellent communication, customer service, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Energetic, enthusiastic and motivational.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods and to lift up to 25 lbs; availability nights, weekends, and holidays.

Responsibilities

• Greet guests and members; develop relationships.
• Provide information on services; answer inquiries.
• Process transactions and manage payments.
• Maintain facility cleanliness and safety.
• Assist with reservations and program sign-ups.
• Report incidents to Facility Manager.
• Keep inventory and paperwork up to date.

Skills

Money handling

Customer service

Communication

Professional appearance

Team player

Computers

Education

High School diploma

College degree preferred

Tools

POS systems

Office software

Job description

A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.

The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.

Job Summary

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
• Keeps the area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Additional duties as assigned.

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearanceExcellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

Active Position -- Walking, jogging, running

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Stoop/kneel/crouch or crawl -- Position self, move

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affor­mative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

$16.00 - $25.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

Opt-Out Request Honored