Spa Concierge

Trump Organization; Florida; Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Trump National Golf Club Jupiter seeks a friendly Spa/Salon Receptionist to welcome members and guests, answer calls, relay messages, and schedule Spa and Salon appointments. You will handle member-billing transactions and maintain knowledge of Spa & Salon services and treatments.

The role requires solid communication skills, basic math, and the ability to interact with members at all levels within the club. Training provided, with a focus on exceptional customer service.

Formación

• High school diploma or GED required; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information to customers and colleagues.

Responsabilidades

• Answer telephones and relay messages promptly.
• Greet members and guests and schedule Spa and Salon appointments.
• Process payments for services or products at the Spa.
• Maintain a clean, welcoming reception and Spa Store area.

Conocimientos

Customer service

Reception duties

Telephone etiquette

POS software

Educación

High school diploma or GED

Herramientas

Word Processing

POS software

Descripción del empleo

Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool. All coming together to make this one of the most desirable clubs in all of Florida.

At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.

If you wish to join an elite team, Trump National Golf Club Jupiter is currently hiring. Successful candidates must have excellent communication skills and possess strong leadership, management and motivational skills with the ability to interact with members, guests, owners and associates at all levels within the company.

Applications are now being accepted for the following position:

Summary

Answer telephones, relay messages, greet members & guests, schedule appointments for the Spa and Salon, member-billing transactions, and have full knowledge of all Spa & Salon services and treatments.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Welcomes members and guests and announces visitors to appropriate personnel.
• Provides guidance to members & guests regarding Spa procedures.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Open and close the Spa Store at the appropriate time.
• Schedules appointments for Spa/Salon services.
• Inform staff members of appointments that have been cancelled or rescheduled; also informs staff members of late or early arrivals.
• Processes payments from visitors for services or products purchased from the Spa.
• Keeps the reception area and Spa Store clean and conducive for members & guests.
• Answers questions about the Club and provides callers with directions, and other information.
• Receive customer complaints & feedback and relay the information to the Director of Spa Services for resolution.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Club.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing and POS software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually quiet.

EOE/DFWP

Trump National Golf Club Jupiter participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.