Spa Attendant - Female Locker Room (Full Time)

CoralTree Hospitality; Rancho Palos Verdes (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to provide exceptional service in a luxurious spa environment. This role involves welcoming guests, maintaining cleanliness, and ensuring a seamless experience for visitors. Candidates should possess strong customer service and communication skills, with the ability to handle multiple tasks in a fast-paced setting. Join a team that values personal development and offers competitive benefits, including medical, dental, and 401(k) plans. If you are passionate about hospitality and committed to excellence, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k) Plan with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• Basic knowledge of cleaning and organizing is essential.
• Strong customer service and communication skills required.
• Ability to prioritize and organize work assignments.

Responsibilities

• Welcome guests and communicate spa offerings effectively.
• Maintain cleanliness of spa facilities and locker rooms.
• Ensure guests are picked up on time by service providers.

Skills

Customer Service Skills

Communication Skills

Ability to Multi-task

Attention to Detail

Ability to Handle Stress

Education

High School Education or Equivalent

Tools

Inventory Management

Job description

Overview

Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities.

Responsibilities

• Welcome guests
• Communicate and describe the spa offerings and their benefits.
• Maintain an understanding and knowledge of the spa industry.
• Communicate all spa protocols and procedures to guests.
• Provide all guests with an introduction to the spa facilities
• Service guests: beverages and miscellaneous items
• Oversee guest treatment schedule; ensure guests are picked up on time by provider.
• Maintain cleanliness of Spa locker room, wet facilities, and lounges.
• Maintain cleanliness of restrooms and relaxation lounge.
• Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties).
• Handle clean and soiled linen and terry.
• Maintain a friendly and helpful attitude with guests and other staff members.
• Ability to multi-task.
• Ability to focus attention on details.
• Requisition supplies and spa collateral.
• Participate in scheduled meetings and trainings as requested.
• Conduct inventory of products and supplies.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees.
• Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy.
• Be courteous to all guests and coworkers.

Additional Duties & Responsibilities:

• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Participate in ongoing training and encourage the personal development of each associate.
• Provide an exceptional guest experience.
• Practice effective listening (seek to understand).
• Perform related duties as required.
• Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner.

Qualifications

• Basic knowledge of cleaning and organizing.
• Ability to speak, comprehend, read, and write English.
• Strong customer service skills.
• Strong communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and resort guests.
• Ability to effectively handle stressful, high-pressure situations.
• Ability to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull, or push up to 20 pounds of force.
• Able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Experience in the hospitality industry (preferred).

Compensation

Base Pay Start Rate: $18.11/Hr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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