Spa Attendant - Female Locker Room (Full Time)

Hotel Polaris at US Airforce Academy; Rancho Palos Verdes (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Spa Attendant to provide exceptional service to guests while ensuring the cleanliness and organization of spa facilities. This role involves welcoming guests, communicating spa offerings, and maintaining a pristine environment. The ideal candidate will possess strong customer service and communication skills, with the ability to multi-task and focus on details. Join a vibrant team that values personal development and offers a competitive benefits package, including healthcare and a 401(k) plan. If you are passionate about delivering outstanding guest experiences, this opportunity is perfect for you.

Benefits

Group Medical Benefits

Dental Benefits

Vision Benefits

Life Insurance

Disability Benefits

401(k) Plan with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• Basic knowledge of cleaning and organizing is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Welcome and assist guests with spa offerings and services.
• Maintain cleanliness of spa facilities and locker rooms.
• Ensure timely guest treatment schedules and inventory management.

Skills

Customer Service Skills

Communication Skills

Ability to Multi-task

Attention to Detail

Ability to Handle Stressful Situations

Education

High School Education or Equivalent

Job description

Overview

Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities.

Responsibilities

• Welcome guests
• Communicate and describe the spa offerings and their benefits.
• Maintain an understanding and knowledge of the spa industry.
• Communicate all spa protocols and procedures to guests.
• Provide all guests with an introduction to the spa facilities
• Service guests: beverages and miscellaneous items
• Oversee guest treatment schedule; Ensure guests are picked up on time by provider.
• Maintain cleanliness of Spa locker room, wet facilities and lounges.
• Maintain cleanliness of restrooms and relaxation lounge.
• Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties).
• Handling of clean and soiled linen and terry.
• Maintain a friendly and helpful attitude with guests and other staff members.
• Must have ability to multi-task
• Must have ability to focus attention on 'details'
• Requisition supplies and spa collateral.
• Participate in scheduled meetings and trainings as requested.
• Conduct inventory of products and supplies.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees.
• Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy.
• Be courteous to all guests and coworkers.

Additional Duties & Responsibilities:

• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Participate in ongoing training and encourage the personal development of each associate.
• To provide an exceptional guest experience.
• Practice effective listening (seek to understand).
• Perform related duties as required.
• Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner.

Qualifications

• Must have basic knowledge of cleaning and organizing.
• Must be able to speak, comprehend, read, and write English.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Experience in the hospitality industry (preferred).

Compensation

Base Pay Start Rate: $18.11/Hr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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