Spa Attendant

Longfellow-Hotel; Portland (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision

Spa discounts

Parental leave

HSA/FSA

IRA plan matching

Job summary

Astraea, A Wellness Spa, located in the Longfellow Hotel in Portland, Maine, is hiring Spa Attendants. Both full-time and part-time roles are available; evening/closing shifts and weekends are required.

You will help maintain spa cleanliness, assist guests, explain services, and support reservations and front-desk tasks. We value friendly, reliable team players with excellent communication, attention to detail, and a can-do attitude.

Qualifications

• Spa setting experience preferred but not required.
• Reliable and consistent performers welcomed.
• Friendly, motivated, and excellent communicators are sought.
• Enjoy talking to people and being a team player.
• Attention to detail and good problem-solving skills essential.
• Ability to learn and operate spa software systems.

Responsibilities

• Greet guests and provide personal service.
• Keep spa and treatment rooms clean and organized.
• Provide towels, robes, slippers, and amenities to guests.
• Explain spa services and make recommendations.
• Answer phones, take and confirm reservations.
• Complete opening/closing procedures and restock supplies.
• Prepare sauna suites and maintain space cleanliness.
• Maintain accurate reservation schedule and communicate conflicts.
• Support team with weekly deep cleaning tasks.

Skills

Customer service

Communication

Team player

Tech savvy

Data entry

Multitasking

Phone etiquette

Tools

Spa software

Job description

Astraea, A Wellness Spa is looking for dynamic, driven, wellness enthusiasts for our Spa Attendant positions. Astraea spa is located in the Longfellow hotel, a 48-room luxury boutique hotel. Our Spa team will maintain the standards and cleanliness of Spa, massage rooms, and saunas, while providing attentive, courteous, and efficient service to our guests. Additionally, this position will help foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations. This is a great opportunity to join a small and growing company. This role reports directly to the Spa Manager. Full-time and part-time positions available. Located in Portland, Maine. Applicants must be available/willing to work evening/closing shifts, and weekends.

Ideal Candidates

• Have experience in a spa setting with a passion for wellness (preferred but not required)
• Are reliable and consistent
• Are friendly & motivated
• Are excellent communicators
• Enjoy being a team player
• Have experience in customer service
• Enjoy talking to people
• Pay attention to detail
• Have good problem-solving skills
• The ability to learn and operate software system
• Are self-starters & problem-solvers
• Have exceptional customer service skills.
• Must be comfortable talking on the phone with guests and assisting them when needed.
• Highly organized and tech savvy
• Data entry skills a plus
• Able to calmly multi-task and anticipate the guests' needs is a must.

Responsibilities

• Greeting guests, answering questions, and providing personal service
• Keeping the spa clean and organized, including treatment rooms, tables, and public areas
• Amenities: Providing guests with towels, robes, slippers, and washcloths, and ensuring they are available and in their proper place
• Explaining spa services and treatments, and recommending services to guests
• Answering phones, making or changing reservations, and confirming reservations with guest
• Completing opening and closing procedures, restocking supplies, picking up forgotten items, cleaning up spills, and removing clutter
• Turning over sauna suites/prepping room for guests-
  • Including sweeping/mopping, cleaning bathrooms, re-stocking, minimal dish washing, dusting, organizing, and maintaining an overall cleanliness of the space
• Maintains accurate schedule of reservations and communicates with wellness coordinator and team about any scheduling conflicts.
• Execute and complete weekly deep cleaning tasks with team

Pay Rate: $18/hourly + 10% commissions on sauna services

Perks and Benefits

• Discounted Hotel Stays Across New England through New England Inn and Resorts Association
• Discounted Hotel Stays world-wide through Small Luxury Hotels
• Individual Coverage for Health, Dental & Vision
• Discounted meals at our partner restaurants Twinflower Cafe & Five of Clubs
• Spa discounts
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions

About Uncommon Hospitality

Founded in 2015, Uncommon Hospitality is a hotel operations and development company based in Maine. They specialize in operating independent hotels that strike the right balance of human connection while paying heed to technological efficiencies. The company’s focus on delivering extraordinary guest experiences, providing enriching employment opportunities and taking part in meaningful community contributions have led to a portfolio of unique and successful hotels in Maine.

Uncommon Hospitality currently operates The Francis Hotel & Spa in Portland, The Admiral’s Inn, The Colonial Inn in Ogunquit and Longfellow Hotel.