Spa Attendant

Chateau-Elan-Winery-; Braselton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

Access to YouDecide discount program

Job summary

Chateau Élan Winery & Resort in Georgia is seeking a Spa Guest Services Associate to greet guests, check them in, and provide tours of spa facilities with warmth and professionalism.

You will input guest data, promote spa programs, handle payments, and assist with daily tasks while maintaining high service standards in a luxurious setting.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and a courteous, professional demeanor are essential.
• Ability to multitask and maintain performance under stress is required.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Check in guests and input/retrieve information from computer systems.
• Provide full tours of spa facilities and promote brand marketing programs.
• Handle payments, vouchers, and post charges to guest rooms as needed.
• Maintain cleanliness and organization of the spa and related areas.
• Assist with monthly inventories and stocking of supplies.
• Respond to guest questions and resolve issues promptly and effectively.

Skills

Guest service

Communication

Professional image

multitasking

Education

High School Diploma or equivalent

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Compensation

• Tipped/Service Charge Eligible? Yes
• Discretionary Performance Bonus Eligible? No

Job Description

Meet, Greet and check in guests, including members, with a friendly and professional image. Provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality. Provides full tours of the facilities, including locker rooms, hot tub, pool, lounges, and outdoor spaces.

Essential Job Functions

• Comply with HEI Hotels & Resort’s Company Standards of Service.
• Attend Orientation and complete required training modules in the first 30 days of employment.
• Complete any other departmental or Human Resources training programs as directed.
• Maintain professional dress and conduct at all times.
• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
• Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment.
• Promote brand marketing programs.
• Make appropriate selection of treatments based on guest needs.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, travelers’ checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail from mailbox.
• Close guest accounts at time of check out and ensure satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems.
• Remain calm and alert especially during emergency situations and heavy activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Comply with attendance rules and be available to work on a regular basis.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Answer inquiries, offer suggestions, and provide descriptive information pertaining to the spa and resort.
• Ability to manage stressful situations, work long and varied hours as business conditions demand.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals many of who will require patience and tolerance.
• Organize oneself, one’s work and the efforts of other and be attentive to detail.
• Must be able to work flexible work hours/schedule based on business demands.
• Assist with monthly inventories and fill out supply list in a timely manner.
• Responsible for daily inventories at the robe and key desk including but not limited to slippers, robes and daily supplies.
• Greet guests immediately with a friendly, sincere welcome.
• Maintain eye contact with guest.
• Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Adhere to the policies and procedures of the Spa Department.
• Maintain the Housekeeping standard.
• Clean slippers and forward soiled robes to laundry and occasionally process soiled laundry.
• Providing all guests with friendly service and in a timely manner.
• Reading, understanding and abiding by the Ridgewood Employee Handbook, Château Élan Hotels & Resort policies and department procedures.
• Assisting colleagues when own workstation is completed.
• Demonstrates a good understanding of various departments within the Spa.
• Should also be familiar with the various services and facilities available to the guests of Spa and the hours of operation.
• Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a good communicator, able to handle multiple tasks and maintain acceptable work performance under stress.

Education / Experience

High school diploma or general education degree or equivalent combination of education and experience required.

Certificates and/or Licenses

None

Computer Skills

Microsoft Word, Microsoft Excel, Spreadsheets, E-mail. Ability to access and accurately input information using a moderately complex computer system.

Language Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.

Math Ability

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly indoors in a climate-controlled environment. However, some outdoor work is required.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or feel items. They are also required to talk or hear. The associate is constantly required to stand on their feet for long periods of time. The associate is constantly required to plan, hear, speak, listen, follow directions, attention to/observe/pay attention to details and make decisions. The associate is constantly required to stand, walk up to several blocks at a time, balance, climb, twist, manual dexterity, wrist motion, bend/stoop, and reach. The associate is occasionally required to lift up to 10 pounds; up to 25 pounds; and may be required to carry the weight for short distances. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• Discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program.
• YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

EEO / Diversity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience and invite all qualified military candidates to apply.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!