Housekeeping Supervisor

Chateau-Elan-Winery-; Braselton (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Spa discounts

Golf discounts

Food & beverage discounts

Retail discounts

YouDecide program

401(k) plan

Pet insurance

Life insurance

Disability protection

Job summary

Chateau Élan Winery & Resort in Braselton, GA, seeks a hands-on Housekeeping Supervisor to lead the guest room and public area cleaning operations. You will supervise staff, provide training, and ensure cleanliness and guest satisfaction.

You will interview and hire, assign tasks, monitor inventories, and respond to guest requests while maintaining safety standards and compliance with company policies. The role requires physical stamina and strong communication skills.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs with or without accommodations.
• Effective verbal and written communication skills.

Responsibilities

• Supervise housekeeping staff, providing training, coaching, and performance feedback.
• Interview, hire, train, evaluate, resolve problems, and enforce discipline when needed.
• Supervise and inspect cleaning of guest rooms, public areas, and back of house.
• Assign duties, manage special requests, and ensure smooth operation flow.
• Distribute supplies and control inventory while containing costs.
• Respond to guest requests and concerns to ensure satisfaction.
• Log Lost and Found items and answer inquiries.
• Implement emergency training and procedures for safety.
• Attend to attendance rules and be available for shifts.

Skills

Housekeeping experience

Communication skills

Physical stamina

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, you may be the perfect candidate for this or for other roles within our organization!

Essential Duties and Responsibilities

Overview Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Housekeeping experience preferred. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• discounts through our 'YouDecide' and Hotel Room Discount programs.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.