Spa Associate / Front Desk Sales Associate

Hand & Stone Massage and Facial Spa; Rockville (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Rockville, MD is seeking a Spa Sales Associate who thrives in a customer‑centric wellness environment. You will educate clients on memberships, meet sales goals, and upsell spa services to enhance client experiences.

Join a team that offers hourly pay, commissions, advancement opportunities, flexible schedules, and ongoing training. A positive attitude and strong communication help you grow with one of America's leading day spas.

Qualifications

• Strong interpersonal and communication skills.
• Customer service or sales experience preferred.

Responsibilities

• Educate clients on membership benefits.
• Meet or exceed monthly membership sales goals.
• Upsell spa services and add-ons to enhance client experiences.
• Answer phones, schedule appointments, and take payments.
• Uphold spa cleanliness standards.
• Bring a positive and energetic attitude.

Skills

Strong interpersonal skills

Communication skills

Customer service

Sales skills

Upselling

Flexible hours

Phone handling

Tools

Zenoti

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement

Location:

825 Rockville Pike, Suite D, Rockville, MD 20852

Job Description

Are you passionate about wellness and beauty? Do you thrive in a customer-centric environment? Join our team as a Spa Sales Associate and be part of a dynamic spa experience dedicated to enhancing the well-being of our clients!

What's in it for you?

• Competitive Compensation - hourly wage ($15-$18) PLUS commissions
• Contests - Do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving. Great opportunity for career development and training.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?
• Additional bonus based on your membership sales

Team Member Essentials:

• Educate clients on membership benefits
• Meet or exceed monthly membership sales goals
• Strong interpersonal and communication skills.
• Upsell spa services and add-ons to enhance client experiences.
• Detailed knowledge of the menu of services - don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours (One weekend day is mandatory)
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and take payments
• Customer service or sales experience preferred.
• Zenoti experience is a plus!

Compensation

$15.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks. Over 600 locations open across the U.S

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. You can grow into one of those roles if you choose so. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.