Spa Associate

Hand & Stone Franchise Corp; Charleston (SC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Franchise Corp is seeking Spa Associates to deliver exceptional guest experiences at our Charleston spa. You will manage membership sales, respond to inquiries, and book appointments while upholding the spa’s high cleanliness and service standards.

Join a team focused on training, growth, and a supportive work environment with flexible scheduling and paid time off as part of a comprehensive benefits package.

Qualifications

• Strong customer service skills with a friendly, helpful demeanor.
• Ability to meet membership sales goals and promote services.
• Excellent communication to explain promotions and options to clients.

Responsibilities

• Meet membership sales goals and drive retention.
• Have detailed knowledge of the spa menu of services.
• Provide excellent customer service to members and guests, building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales skills

Communication

Phone handling

Scheduling

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Health Insurance - Full Medical, Dental, Vision for full-time (25 hours+).
• Paid Time Off - Accrue PTO as you go.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned