Spa Associate

Hand & Stone - 1133 Savannah Hwy - Charleston, SC; Charleston (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Dental Insurance

Bonus based on performance

Employee discounts

Flexible schedule

LifeMart program benefits

KinderCare discount

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome guests and host a top-tier spa experience in Charleston, SC. The role centers on delivering five-star service and driving membership sales while supporting a friendly, stable work environment.

Our team connects with clients and the community to ensure each service is memorable and exceptional, contributing to the company’s mission to make every visit the highlight of clients' month.

Qualifications

• Experience in guest services or spa environment preferred.
• Able to meet membership sales goals.
• Excellent customer service and communication with members and guests.
• Maintain spa cleanliness and handle phones and scheduling.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Phone etiquette

Scheduling

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Health Insurance - Full Medical, Dental, Vision for full-time (25 hours+).
• Paid Time Off - Accrue PTO as you go.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned