Spa Assistant Sales Manager (Night Shift)

Hand & Stone - Hackensack; Hackensack (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an energetic Spa Assistant Sales Manager to lead sales operations in a bustling spa environment. This role requires a dynamic leader with a passion for customer service and sales, who can inspire staff and drive performance. You'll be responsible for daily operations, managing memberships, and ensuring exceptional service delivery. With a focus on collaboration and efficiency, you'll have the opportunity to grow within a rapidly expanding brand that values its employees. If you're ready to make a significant impact in a professional and supportive setting, this is the perfect opportunity for you.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Training & development

Professional work environment

Employee referral bonus

Growth opportunities

Contests with bonus structure

Qualifications

• 1-3 years of sales and customer service experience required.
• Strong organizational skills and ability to work flexible hours.

Responsibilities

• Oversee daily sales and operations at the spa.
• Train spa associates and manage client memberships.

Skills

Sales experience

Customer service

Organizational skills

Coaching and mentoring

Flexibility

Tools

Booking system

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

Job Overview

Hand & Stone Massage and Facial Spa in Hackensack, NJ is a spa located in the busy Riverfront Plaza with Shoprite. Hand & Stone is a rapidly growing brand that has over 600 locations nationwide.

We are currently seeking an energetic and reliable Spa Assistant Sales Manager with enthusiasm, strong organizational skills, and a self-starter attitude to oversee the day-to-day Sales of our Spa. This individual will establish and implement programs to achieve higher levels of sales & service. We are looking for a dynamic leader to motivate staff and provide hands-on leadership of this business. He or she must understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

This position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service.

Responsibilities

The Spa Assistant Sales Manager works alongside our Spa Director, Spa Manager & Spa Associates at the front desk answering phones, booking appointments, greeting customers, and selling memberships and spa packages. In addition, the Spa Sales Assistant Manager ensures smooth spa operations by managing the client membership base, training spa associates in all sales-related aspects, and handling any customer or staff questions.

Qualifications and Requirements

The ideal candidate will have a minimum of 1-3 years of sales and customer service experience, preferably with past sales and management experience.

• A passion for people and sales
• High level of enthusiasm
• Demonstrated ability to coach/mentor with discipline while also taking direction from the Spa Management Team
• Strong organizational/planning and computer skills
• Retail/Sales and customer service experience
• Experience with a booking system is a plus
• Ability to promote the health and wellness benefits of both massage therapy and facials
• Handle administrative tasks including but not limited to KPI's, reporting, and reviews
• Ability to work a flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product line

Shift Schedule

Monday - 1:30pm - 9:00pm
Tuesday - 1:30pm - 9:00pm
Thursday - 1:30pm - 9:00pm
Friday - 1:30pm - 9:00pm
Saturday - 8:30am - 6:00pm

What’s in it for you?

• Competitive pay PLUS bonus plan and commission
• Flexible schedule
• Professional and safe work environment
• Employee discounts
• Employee referral bonus
• Contests with Bonus Structure
• Ability for growth within the company