Spa Assistant Manager

Four Seasons Hotel; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Four Seasons Hotel in Fort Lauderdale seeks an Assistant Spa Manager to ensure exceptional service and operations in their luxury Spa. Responsibilities include team management, maintaining operational standards, and driving financial success. Ideal candidates have 3+ years in hospitality leadership and possess strong organizational skills.

Benefits

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Qualifications

• At least 3 years of Spa or hospitality leadership experience.
• Familiarity with spa booking systems.
• Ability to lift and move up to 25 lbs.

Responsibilities

• Support and oversee all Spa and Salon areas.
• Assist in hiring, training, and evaluating Spa team members.
• Manage payroll and labor budgets.

Skills

Leadership

Communication

Organization

Time Management

Tools

Book4Time

Opera

Birchstreet

Microsoft Office Suite

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Assistant Spa Manager supports the daily operations and development of our luxury Spa, ensuring an exceptional guest and employee experience in alignment with Four Seasons standards. This role assists in managing the team, overseeing service areas, maintaining high standards of cleanliness and compliance, and driving the financial success and innovation of the Spa.

What you will do

• Support and oversee all Spa and Salon areas, including reception, locker rooms, treatment rooms, fitness center, and retail areas

• Assist in hiring, training, scheduling, and evaluating Spa team members to ensure performance excellence and team morale

• Ensure all operational standards are maintained, including cleanliness, equipment maintenance, and compliance with sanitation protocols

• Monitor inventory, purchasing, and retail operations including quarterly inventory and creating purchase orders

• Manage payroll and labor budgets, and support the Spa Director in forecasting and cost control

• Handle guest feedback and resolve service challenges to ensure guest satisfaction

• Maintain accurate departmental records and utilize key systems such as Book4Time, Opera, Birchstreet, and OnTrack

• Participate in planning and executing promotions, group bookings, and on-site spa tours

• Ensure safety, training, and compliance with all Four Seasons and Spa protocols

• Collaborate with other departments to align operations and deliver seamless guest experiences

What you bring

• At least 3 years of Spa or hospitality leadership experience, preferably in a luxury hotel or resort

• Proven ability to lead, coach, and motivate a diverse team

• Extensive knowledge of spa operations, treatments, retail, and service trends

• Strong organizational and time management skills in a high-paced environment

• Familiarity with spa booking systems (Book4Time preferred), and tools such as Opera, Birchstreet, and Microsoft Office Suite

• Excellent written and verbal communication skills

• Ability to work collaboratively across departments and deliver a warm, professional guest experience

• Ability to lift, carry, and move up to 25 lbs.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-Time

• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf