Spa Ambassador

Equinox Hotels; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Equinox Hotels in New York seeks a proactive Spa Ambassador to maintain pristine spa and locker areas, assist guests with appointments, and promote spa services. You will uphold high standards of hygiene and guest care, handling diverse guest needs with professionalism and hospitality.

As part of the SPA team, you’ll collaborate with concierge and front desk colleagues, ensure a welcoming atmosphere, and support all spa operations while delivering superb guest experiences.

Qualifications

• Ability to communicate clearly with guests and team members in English.
• Strong customer service mindset with ability to promote services and products.
• Maintain personal hygiene and grooming to spa standards.
• Adaptable to a fast-paced, hospitality environment.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintain cleanliness and organization of Spa and locker areas.
• Book appointments and assist guests with services and products.
• Explain benefits of spa offerings and address guest needs.
• Provide and facilitate spa treatments as trained.
• Uphold health, safety, and hygiene standards across the facility.
• Collaborate with spa team to ensure guest satisfaction.

Skills

English communication

Guest service

Sales experience

Hygiene & safety

Flexible schedule

Education

High School Diploma or Equivalent

Spa/Wellness hospitality training

Job description

Department:

SPA

Position

Spa Ambassador (Spa Concierge+ Spa Attendant+ Spa Techno Therapist)

FLSA Status

Non-Exempt

Job Overview

Maintains the cleanliness and organization of the Spa and Locker room to ensure Spa guests have an extraordinary experience. This includes booking appointments, offering services, advocates/explains benefits of spa services, and products. The Ambassador handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Performs/facilitates various types of techno spa treatments to ensure guests have an extraordinary Spa experience.

Reports To:

Director of SPA, SPA Operations Manager

Key Relationships

Internal: Concierge, Guest Services, Front office staff

External: Hotel guests/visitors

Essential Job Functions

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• To be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Ability to work under pressure and in a fast-paced environment.
• Maintain highest levels of professional performance, conduct, client service, safety, and hygiene in work areas and throughout The Spa.
• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and Spa.
• Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered.
• Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment.
• Effectively advocate to spa guest/client additional services and products of interest or benefit to them.
• Participate in and successfully complete all training, education, and certifications required by spa.
• Collaborate, cooperate, and contribute to the success of all spa personnel and operations and effectively perform all tasks requested or assigned by management.
• Creates and fosters a positive and professional atmosphere for Spa guests by maintaining a clean environment throughout the facility. This includes, reception area, locker rooms, hallways, restrooms, treatment rooms, sauna, ice bath in male locker room, Cryotherapy areas and relaxation rooms.
• Maintains a deep knowledge of spa-specific standards, services, products and promotions.
• Familiarizes guests with the spa facility and locker room areas.
• Consults with spa guests to determine needs and expectations, including offering refreshments.
• Ensures the facility remains in compliance with local health/sanitation codes and regulations at all times.
• Ensures linen closets are clean, organized and stocked.
• Ensures all guest supplies are stocked and available according to established standards.
• Ensures all therapist/aesthetician supplies are stocked and available at all times.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to work a flexible schedule (AM, PM, Weekends & Holidays).
• Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability.
• Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products.
• Demonstrate energy and enthusiasm, motivation and motivational ability.
• Demonstrate professional manner, oral and written communication, discretion, and appearance.
• Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues.

Desirable

• High School graduate or equivalent vocational training.
• Ability to read, write, and speak English.
• One to two years in a similar role in a hospitality environment. Deep knowledge of local goods and services in critical, along with established vendor contacts.

Essential Physical Abilities

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
• Mobility: 50% of the shift will require walking around the spa.
• Continuous Standing: 50% of the stand while performing various tasks.
• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
• One-on-one communication with guest, managers and fellow employees.
• Must be able to observe conditions in the Spa. Must be able to see how the guest is responding to the environment (e.g. steam rooms, etc.) for safety reasons.
• Must be able to read material.
• May require using a wide variety of cosmetics material used during treatments.
• Gloves may be used when cleaning.
• Must be able to effectively communicate in writing to guests, vendors and fellow employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.