Souvenir Assistant Manager- Phoenix Zoo

Cherry Hill Programs; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

PTO (Paid Time Off)

401K matching

Free photos for friends and family

Job summary

Cherry Hill Programs in Phoenix, Arizona is seeking an Assistant Manager to lead and develop the local team alongside the Operations Manager. This role involves promoting a positive environment, ensuring optimal guest experiences, and performing administrative tasks including inventory and scheduling.

Candidates should have a strong work ethic, excellent time management skills, and previous supervisory experience is preferred. Enjoy a fast-paced, fun workplace with comprehensive benefits including medical coverage and PTO.

Qualifications

• Previous supervisory or management experience preferred.
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods.

Responsibilities

• Work alongside the Operations Manager to lead and motivate the local team.
• Take photos and provide guests with memorable souvenirs.
• Address and resolve customer concerns appropriately.
• Ensure daily operations are maintained as scheduled.
• Coach and develop team members to drive revenue.

Skills

Positive attitude and strong work ethic

Excellent time management

Problem-solving skills

Interpersonal and communication skills

People management skills

Job description

Description

Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.

Job Details

As Assistant Manager, you will work alongside our Operations Manager to lead, develop and motivate the local team to achieve personal, professional and company goals.

Our Assistant Manager Will Also

• Promote a positive, collaborative environment and maintain our core values and policies
• Take photos and provide guests with memorable souvenirs to take home. Photography experience not required
• Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
• Ensure daily operations are maintained as scheduled
• Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
• Coach and develop team members to drive revenue, reduce cost and provide world class guest service
• Establish and maintain positive and successful vendor relations with staff at all locations and assist where needed
• Assist Operations Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
• All other duties as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem‑solving skills as well as the ability to use good judgment and make strong, independent decisions
• Ability to process sales transactions and comfortable with cash handling
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Comfortable working in an outdoor environment in natural weather conditions

Knowledge, Experience & Skill

• Previous supervisory/management experience preferred
• Demonstrate excellent interpersonal and communication skills
• Strong people management skills and a passion for developing talent
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Comprehensive benefits package including medical, dental and vision benefits
• PTO (Paid Time Off)
• 401K matching (After 1 year of employment)
• Free photos for friends and family

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life. Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.