Sound Transit SOC Dispatchers/$2000 Sign-on! (Operations)

Phoenix Protective; Tacoma (WA); On-site; USD 1,000; Full time

Job summary

Join a leading security company as a Dispatcher at Sound Transit Security Operations Center. This full-time night shift role offers hands-on training, a supportive work environment, and comprehensive benefits. Ideal for those passionate about security and community service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Programs (EAP)

401K/403b

Qualifications

• Preferred 2 years of dispatch, military, security, or law enforcement experience.
• Ability to obtain a Washington State Security License.

Responsibilities

• Respond to emergency and non-emergency calls.
• Monitor CCTV systems across multiple locations.
• Dispatch field personnel for incidents.

Skills

Organizational Skills

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Job Skills / Requirements

Discover exciting career opportunities with Phoenix Protective Corporation (PPC), where innovation meets unwavering dedication to service and fostering meaningful customer relationships. At PPC, we go beyond traditional security companies by prioritizing a work environment that champions employee ownership, integrity, and loyalty. We provide comprehensive benefits including Health, Dental, Vision, Life Insurance, Paid Time Off (PTO), and Employee Assistance Programs (EAP).

Are you someone who thrives on self-motivation and teamwork? Whether you have previous military, security, or law enforcement experience or are eager to start your career in security, we welcome you to join our dynamic team at PPC. If you're passionate about safeguarding others and seeking a fulfilling career, seize this opportunity to be part of our innovative and thriving company. Join PPC today and make a difference.

We currently have a career opportunity at Sound Transit Security Operations Center as Dispatchers. Team members will receive $500 sign-on bonuses after completing 90, 150, 210, and 270 days. *Must meet requirements*

You will:

Receive hands-on training in CCTV operation, dispatching, computer systems, and tactical skills such as handcuffing, baton use, OC spray, defensive tactics, and CPR/First Aid. This role offers stability, experience, and career growth.

Responsibilities:

• Respond to emergency and non-emergency calls from the public, system dispatchers, employees, customers, and law enforcement via phone, radio, observations, and email.
• Monitor CCTV systems across multiple locations.
• Maintain the status and location of security personnel.
• Dispatch field personnel for incidents such as alarms, disturbances, and client requests.
• Utilize communication equipment including computers, radios, phones, and fax machines.
• Self-manage, organize, and prioritize tasks efficiently.
• Troubleshoot and solve problems quickly.
• Perform clerical duties, keep detailed records, and log daily activities into dispatch systems.
• Ensure security and confidentiality of all information.
• Maintain site security and monitor for unusual conditions.
• Prepare reports on incidents, accidents, and suspicious activities using CCTV.
• Build positive community relationships and uphold the reputation of Sound Transit.
• Display professionalism, integrity, and attention to detail.
• Assist first responders when needed.
• Perform additional duties as assigned.

Job Requirements:

• Strong organizational skills and attention to detail.
• Flexible schedule including nights and weekends.
• Pass pre-employment drug testing (including THC).
• Willingness to work weekends, holidays, days, or nights.
• Preferred 2 years of dispatch, military, security, law enforcement, corrections, fire, EMS, customer service experience, or relevant college degree.
• Willing to attend mandatory paid training.
• Pass a background check.
• Genuine interest in the security industry.
• Ability to sit or stand for entire shift.
• Reliable transportation.
• Excellent communication and writing skills.
• Ability to obtain a Washington State Security License.
• 21 years of age or older.

Starting wage: $28.50 per hour

Education Requirements: High School Diploma or GED.

Certification Requirements: Valid State Driver's License.

Additional Benefits: Medical, Life, Dental, Vision Insurance, 401K/403b, EAP, PTO.

This position reports to the Uniform Security Manager and is a Full-Time Night Shift role. Occasional travel may be required.