SOP-Driven Technical Writer for Sales & Operations

Tensec; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental and vision coverage on day 1

Dollar-for-dollar 401K match

Paid Primary and Secondary Caregiver leave

Employee Assistance Program

Paid time off to volunteer

Job summary

Tensec in Cincinnati, OH, is seeking a Technical Writer who will play a pivotal role in creating and maintaining Standard Operating Procedures for Sales and Operations teams. Responsibilities include optimizing documentation to enhance operational performance and collaborating with Product and Engineering teams to translate software updates into actionable workflows.

The ideal candidate will have a Bachelor's degree in English or a related field and at least 2 years of relevant experience. In return, DMG offers great benefits including health coverage from day one, a 401K match, and generous paid leave.

Qualifications

• 2+ years of experience in technical writing or process documentation.
• Proven experience translating complex software updates into clear documentation.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop comprehensive SOPs and process documents.
• Translate software updates into clear user workflows.
• Identify process bottlenecks to improve service delivery.

Skills

Technical writing

Process documentation

Analytical skills

Cross-functional collaboration

Education

Bachelor’s degree in English, Technical Writing, Business Operations, or related field

Job description

Tensec in Cincinnati, OH, is seeking a Technical Writer who will play a pivotal role in creating and maintaining Standard Operating Procedures for Sales and Operations teams. Responsibilities include optimizing documentation to enhance operational performance and collaborating with Product and Engineering teams to translate software updates into actionable workflows.

The ideal candidate will have a Bachelor's degree in English or a related field and at least 2 years of relevant experience. In return, DMG offers great benefits including health coverage from day one, a 401K match, and generous paid leave.