Sonny's BBQ Restaurant Team Lead

iServ, LLC; Florida; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Employee discounts

Job summary

iServ Group, a multi-brand hospitality company, is hiring a Sonny’s BBQ Restaurant Team Lead in Ocoee, FL. You’ll guide your team through each shift, ensure guest experiences are top‑notch, and coach team members to grow with the culture you model.

This full‑time, on‑site role emphasizes leadership, service excellence, and strong communication. Benefits include PTO, health/dental/vision insurance, 401(k) with match, life insurance, and staff discounts.

Qualifications

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume setting.
• Strong understanding of front- and back-of-house operations and financials.
• Passion for hospitality and guest experience; lead by example.

Responsibilities

• Perform opening/closing responsibilities and assist management with store operations.
• Lead shifts with energy, ensuring service and operational excellence.
• Create a welcoming environment for guests and team members.
• Model and reinforce company mission, values and culture.
• Mentor team members and support onboarding and training.
• Ensure food safety, cleanliness, and standards are met.
• Communicate performance and opportunities with management.
• Assist guests, run POS, or support kitchen as needed.

Skills

Leadership

Hospitality

Team building

Job description

Job Location: Ocoee, FL 34761, Salary Range: $17.00 - $18.00 Hourly, iServ Team Lead (iServ is licensed franchisee of Sonny’s BBQ®) Position Type: Full-time, hourly management, on-site Pay Rate: $17-$18 per hour.

Who We Are

The iServ Group, is a multi-brand hospitality company based in Ocala, FL. Our mission is simple but meaningful: to honor God and honor people. We live this out daily as we grow our brands—Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen—while striving to be a top employer and trusted community partner.

The Opportunity

We’re looking for a Sonny’s BBQ Restaurant Team Lead who brings both leadership and heart to the table. In this role, you’ll guide your team through each shift, ensuring exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow.

This is more than a shift leadership role—it’s an opportunity to make a meaningful impact on people every day.

What You’ll Do

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations
• Lead shifts with energy, clarity, and a commitment to excellence in both service and operations
• Create a fun, engaging, and welcoming environment for guests and team members alike
• Model and reinforce iServ’s mission, values, and culture in every interaction
• Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success
• Support onboarding and training of new team members
• Ensure food safety, cleanliness, and operational standards are consistently met
• Communicate effectively with management on team performance and opportunities
• Jump in where needed—whether assisting guests, running POS, or supporting the kitchen

What We’re Looking For

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
• General understanding of all full-serve restaurant operations (front and back of house) as well as financial management
• Passion for hospitality and creating memorable guest experiences
• A natural leader who puts people first
• Someone who thrives in a team environment and leads by example
• Strong communicator with a positive, solutions-focused mindset
• Ability to stay organized and energized in a fast-paced setting
• Minimum 21 years of age with a valid driver’s license. Must be able to pass driver insurability check and have reliable transportation
• Ability to maintain a flexible schedule and cover shifts on busy days/special events
• Must be able to submit and pass a background check & drug test

What You’ll Receive - Insurance and PTO benefits are based on eligibility determined by hours worked

• PTO
• Work/life balance that supports your well-being
• 401(k) with employer match eligibility
• Eligible for health, dental, and vision insurance with company contribution determined by hours worked
• Company-paid life insurance
• Team member food discounts
• Ongoing development and growth opportunitiesMultiple levels of Care for you as a whole person (Team Chaplains, iServ Cares)
• Opportunities to give back through community service

Why iServ?

At iServ, we don’t just run restaurants—we build people. We believe work should be meaningful, growth should be intentional, and leadership should be rooted in service. If you’re looking for a place where your work matters and your values align, we’d love to meet you.