SOM - Supplier Operations Manager

HP; Houston (TX); On-site; USD 131,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off, parental leave

Flexible vacation and sick leave

Job summary

HP is seeking a Supplier Operations Manager to drive labor operations, governance, and supplier engagement. You will lead the execution of staffing, capacity planning, and delivery alignment with service commitments, while owning critical operational metrics and driving continuous improvement.

The role requires 10+ years in service delivery or related fields, a business-focused degree, and strong analytics.

Qualifications

• 10+ years of work experience in service business management, delivery, solution architecture, business planning, or related field.
• Degree or commensurate experience as described in Education section.

Responsibilities

• Serve as the primary operational interface between the business and external suppliers, fostering partnerships and driving accountability for outcomes.
• Drive labor operations by ensuring staffing, workforce planning, capacity management, and delivery alignment with service commitments.
• Own and monitor operational metrics, analyze performance, identify risks, and drive corrective actions to hit service, productivity, quality, and financial goals.
• Lead Monthly Operational Reviews (MORs) and use metrics to drive supplier accountability and performance improvement.
• Govern supplier performance through MORs, business reviews, action tracking, and compliance monitoring.
• Coordinate cross-functional actions to resolve issues, mitigate risks, and minimize business impact with suppliers.
• Collaborate with suppliers to implement process improvements and productivity initiatives.
• Ensure adherence to contracts, policies, workforce guidelines, and regulatory requirements across supplier ops.
• Conduct business analyses to identify root causes and propose data-driven recommendations to improve outcomes.
• Support regional/global teams on workforce strategies, supplier transitions, transformation programs.

Skills

Supplier Relationship Management

Supplier Performance Management

Operational Governance

Monthly Operational Reviews

Operational Excellence

KPIs

Data Analysis

Root Cause Analysis

Escalation & Risk Mgmt

Financial Acumen

Continuous Improvement

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Strategic Thinking

Education

Bachelor's or Graduate Degree in Business Administration or related discipline

Job description

SOM - Supplier Operations Manager Description

The Supplier Operations Manager (SOM) is responsible for driving the execution of labor operations through strong operational rigor, governance, and supplier engagement. This role works closely with external vendors to ensure workforce capacity, performance, productivity, and compliance align with business objectives. The SOM owns key operational metrics, monitors supplier performance, drives corrective actions, and supports business-critical escalations to ensure service delivery and customer commitments are met. Serving as the primary operational interface between the business and suppliers, the SOM leads execution, resolves operational challenges, and drives continuous improvement to deliver business outcomes and financial targets.

Responsibilities

• Serve as the primary operational interface between the business and external suppliers, fostering strong partnerships and driving accountability for operational outcomes.
• Drive the execution of labor operations by ensuring supplier staffing, workforce planning, capacity management, and delivery activities align with business requirements and service commitments.
• Own and monitor key operational metrics, analyzing performance trends, identifying risks, and driving corrective actions to achieve service, productivity, quality, and financial objectives.
• Own the execution of Monthly Operational Reviews (MORs), leveraging operational metrics and business insights to drive supplier accountability, performance improvement, risk mitigation, and business outcomes.
• Lead operational governance routines with suppliers, including MORs, performance reviews, business reviews, action plan tracking, and compliance monitoring.
• Manage and coordinate operational escalations, working cross-functionally with internal stakeholders and supplier partners to resolve issues, mitigate risks, and minimize business impact.
• Partner with suppliers to identify and implement process improvements, productivity initiatives, and operational efficiencies that enhance service delivery and business performance.
• Ensure adherence to contractual obligations, operational policies, workforce guidelines, and regulatory requirements across supplier operations.
• Conduct business analysis to identify root causes of operational challenges and develop data-driven recommendations to improve performance, optimize labor investments, and improve operational outcomes.
• Collaborate with regional and global teams to support workforce strategies, supplier transitions, operational transformation initiatives, and continuous improvement programs.
• Drive operational rigor through effective planning, execution tracking, risk management, and governance processes to ensure consistent and predictable business outcomes.
• Support financial management activities related to supplier operations, including productivity tracking, labor utilization, capacity planning, forecasting, and budget adherence.
• Provide operational leadership and guidance across supplier-facing initiatives, promoting a culture of accountability, continuous improvement, and operational excellence.

Education & Experience

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Knowledge & Skills

• Supplier Relationship Management
• Supplier Performance Management
• Operational Governance
• Monthly Operational Reviews (MOR)
• Operational Excellence
• Key Performance Indicators (KPIs)
• Data Analysis and Root Cause Analysis
• Escalation and Risk Management
• Financial Acumen
• Continuous Improvement
• Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital FluencyCustomer Centricity
• Impacts large functions and leads large, cross-division functional teams or projects.
• Provides highly innovative solutions to complex problems within established policy.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal