Solutions Support Engineer, US - West

Wiz; California (MO); On-site; USD 108,000 - 149,000; Full time

Job summary

A leading company in cloud security, Wiz, seeks a Solutions Support Engineer to provide exceptional technical support. Join a dynamic global team dedicated to helping organizations secure their cloud environments. If you have strong technical skills and are passionate about customer success, this role offers a unique opportunity to make a significant impact in a fast-growing startup.

Benefits

Medical, dental and vision insurance

Home Office Setup reimbursement

401(k) Retirement Savings Plan with employer match

Flexible paid time off + 11 paid holidays

Qualifications

• 5+ years of hands-on experience in technical support or customer-facing role.
• Minimum 1+ year experience with Cloud technologies.
• Experience in reading or debugging code (Java, Python, Shell).

Responsibilities

• Provide technical support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues.
• Design and implement solutions that scale through automation.

Skills

Problem Solving

Collaboration

Technical Support

Troubleshooting

Linux

Cloud Technologies

Scripting

Education

Bachelor's Degree in Computer Science

Equivalent Industry Experience and Certifications

Tools

Kubernetes

AJAX

REST APIs

Job description

Join to apply for the Solutions Support Engineer, US - West role at Wiz

Join to apply for the Solutions Support Engineer, US - West role at Wiz

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

What You'll Do

• Responsible fortechnicalcustomer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  
  

What You'll Bring

• Currently living in PST or MT times zones.
• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 5+ years of hands-on, technical experience in customersupport, technical support, system administration, or related customer-facing role
• A minimum of1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology
  
  

NICE TO HAVE

• Experience with DevOps technologies
• Familiar withREST APIs orGraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases
  
  

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Benefits

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
  
  

Financial Benefits

• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
  
  

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  
  

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$108,000—$148,500 USD

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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