Technical Support Engineer (Central\West US)

Komodor; San Francisco (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic and innovative company as a Technical Support Engineer, where you will be at the forefront of transforming Kubernetes management. This role offers the unique opportunity to solve complex technical challenges while collaborating with customers and internal teams. As the first dedicated Support Engineer, you will help shape the global support strategy in a rapidly scaling startup. With a focus on customer-first solutions, you will work independently in a flexible environment, tackling issues from cloud infrastructure to application troubleshooting. If you are passionate about technology and eager to grow into a leadership role, this is the perfect opportunity for you.

Benefits

Competitive salary

Benefits package

Collaborative work environment

Flexibility and autonomy

Opportunity for growth

Qualifications

• 4-5 years in technical support or similar roles.
• Experience with Kubernetes and cloud platforms (AWS, GCP).
• Strong troubleshooting skills in cloud-based applications.

Responsibilities

• Provide technical support for Kubernetes and cloud infrastructure.
• Troubleshoot technical issues related to applications on Kubernetes.
• Collaborate with teams to resolve critical technical issues.

Skills

Kubernetes

AWS

GCP

SQL

Linux

Debugging

APIs

GitHub

Docker

Communication

Tools

Datadog

CLI

Job description

Technical Support Engineer (Central/West US)

At Komodor, we are transforming the way teams troubleshoot and manage Kubernetes environments. We’re a dev-first company that fosters growth, creativity, and autonomy, offering you the chance to shape the future of Kubernetes troubleshooting!

Core Mission:

In this role, the ideal candidate will collaborate with customers and internal teams to solve technically complex problems while maintaining a customer-first approach. You'll work closely with the Support Engineering Lead (Harvey) to continue building a strong global support function.

Join as our first dedicated Support Engineer and play a key role in shaping Komodor’s global support strategy. This is a unique opportunity for someone passionate about solving complex technical challenges while growing into a leadership role in a rapidly scaling startup!

This role is for Central - West US Remote Location.

Key Responsibilities:

• Provide technical support for the Komodor Platform - Kubernetes, cloud infrastructure (AWS/GCP), and related technologies.
• Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, Databases, Datadog, GitHub, and cloud-native environments.
• Assist customers with understanding Komodor’s platform and help them resolve Kubernetes challenges.
• Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues for both pre and post-sale customers.
• Maintain a high level of transparency and communication with customers, ensuring they are fully informed throughout the troubleshooting process.
• Work independently remotely, managing priorities and tasks with minimal supervision.
• Maintain White Glove service while achieving KPIs.

Requirements

Qualifications:

• 4-5 years of experience in a technical support or similar role.
• 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.).
• Basic SQL skills with the ability to query databases.
• Experience with Linux and comfortable working with the CLI.
• Strong troubleshooting and debugging skills in cloud-based applications and databases.
• Ability to read code to assist in debugging and troubleshooting.
• Some proficiency in coding skills.
• Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud.
• Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub.
• Excellent communication skills and a customer-first mindset.

Preferred Qualifications:

• Experience in a startup or fast-paced environment.
• Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes.
• Experience working across time zones in distributed teams.

Nice to have:

• Experience setting up, troubleshooting, and maintaining SSO/SAML connections.
• Experience working with GitHub/HELM.

What We Offer:

• Competitive salary and benefits package.
• The opportunity to be the first team member, shaping the future of the support engineering team.
• A collaborative work environment with room for growth and learning.
• Flexibility and autonomy as part of a dev-first company.
• The chance to work on cutting-edge Kubernetes and cloud-native technologies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.