Solutions Support Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

ArcBest is seeking a Solutions Support Coordinator to help develop and manage processes for Managed Solutions accounts and coach Operations on Transportation Management System (TMS) functionality. The role involves working with ArcBest's Managed team, carrier partners and internal departments to analyze data and drive efficiencies in shipment management.

The position emphasizes strong analytical and interpersonal skills, with duties spanning process documentation, cross-team communication and

Qualifications

• Bachelor's degree or higher in a logistics-related field.
• 1 year of experience in a logistics-related field (operations, sales, transportation, customer service or related).
• Proficiency with Microsoft Office Suite; familiarity with TMS or database systems preferred.

Responsibilities

• Support logistics solutions using the TMS software platform.
• Collaborate with Managed account owners to grow and execute Managed Solutions.
• Communicate with account owners, carrier partners and internal teams to define requirements.

Skills

Active Learning

Core Application Systems

Customer Focus

Effective Communications

Managing Multiple Priorities

Problem Solving

Relationship Management

Education

Bachelor's Degree in Transportation and Logistics, Supply Chain Management, Economics, Business, or Marketing

Tools

Microsoft Office Suite

Job description

Job Description

The Solutions Support Coordinator assists in development and management of processes for any Managed Solutions accounts; assists in coaching Operations team members on Transportation Management System (TMS) functionality and processes; and provides feedback and direction to training and systems functionality. The Solutions Support Coordinator demonstrates superior analytical and inter-personal skills while working with the ArcBest Managed team, ArcBest's carrier partners, and other internal ArcBest departments. This position supports data and shipment management and performs analyses needed to detect inefficiencies using our TMS platform.

Responsibilities

• Support logistics solutions using the TMS software platform.

• Work directly with Managed account owners to assist in growth and execution of Managed Solutions customers.

• Build relationships and directly communicate with account owners, carrier partners and other internal ArcBest departments to identify requirements and instill confidence to meet agreed-upon requirements.

• Monitor compliance of TMS processes and inform team of potential non-conformance.

• Communicate key performance metrics, TMS implementation, integration, and on-going program information and updates to leaders and other Company personnel.

• Develop comprehensive understanding of TMS processes and functionality.

• Maintain documentation of TMS processes and business rules to ensure continuity.

• Provide innovative ways to execute supply chain objectives more efficiently through the TMS platform.

• Communicate clearly and effectively across various departments or areas.

• Display sense of urgency, ability to work under pressure, with attention to detail.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree in Transportation and Logistics, Supply Chain Management, Economics, Business, or Marketing, preferred

Experience:

• 1 year experience in Logistics-related field in Operations, Sales, Transportation, Customer Service or combination of areas.

Additional Requirements:

• Proficient in Microsoft Office Suite with proven ability to learn new systems quickly, required

• Database and Transportation Management systems experience, preferred

Competencies:

• Active Learning

• Core Application Systems

• Customer Focus

• Effective Communications

• Managing Multiple Priorities

• Problem Solving

• Relationship Management

Other Details

Work Hours:

• Generally, 8:00 AM - 5:00 PM Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

An Equal Opportunity Employer M/F/Vet/Disability