Solutions Specialist

Prodware Solutions; United States; Remote; USD 31,000 - 79,000; Full time

Job summary

A leading company in IT services is seeking a Solutions Specialist for a contract-to-hire role. The position involves remote or hybrid work, where you will monitor system activity, support your team, and contribute to various IT projects. Ideal candidates will possess strong communication skills and experience with ServiceNow and managed file transfers.

Qualifications

• Mid-Senior level position requiring strong communication and technical skills.
• ServiceNow, MFT, and mainframe experience preferred.

Responsibilities

• Monitor system activity and resolve issues.
• Provide troubleshooting assistance and insights.
• Support developers and engineers in various projects.

Skills

Communication

ServiceNow experience

Managed File Transfer (MFT/GoAnywhere)

Mainframe and/or Distributed batch processing

Job description

Direct message the job poster from Prodware Solutions

US Recruitment Head at Prodware Solutions LLC

TITLE: Solutions Specialist

Duration: Contract to Hire

Location: Remote or Hybrid - 3 Days - Des Moines, IA

Job Description:

1. Please describe the project work, and what do day-to-day responsibilities look like:

• Monitor system activity and evaluate alerts to quickly resolve issues.
• Quickly learn our work and begin providing troubleshooting assistance to other co-workers. Be a SME, point of contact within the team.
• Opportunity to begin learning our incident management processes.
• Help to support the efforts of Developers and Engineers. Provide your insights and respond to questions and requests.
• Perform other job-related duties, support functions, or projects as needed.
• Follow procedures and address documentation inconsistencies.
• Adapt to changes in technology and the tools we use.

2. What technologies or systems will this contingent worker be utilizing?

These include, but are not limited to, the following:

• IBM Mainframe – TSO/SDSF/CA7
• ServiceNow
• IBM Sterling File Gateway
• GoAnywhere
• Entuity
• Meraki
• MS Teams
• Outlook

3. What skills are you looking for in the ideal candidate?

Preferred – Hard Skills

2. ServiceNow experience

3. Managed File Transfer (MFT/GoAnywhere), Mainframe and/or Distributed batch processing

4. Need to Have – Soft Skills

1. Communication

5. Could this contract position lead to a potential full-time role? Yes, it’s contract-to-hire. If yes, what is typical the conversion salary? Not 100% sure; it would depend on their location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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