Solutions Portfolio Operations Leader

SHI International; Texas; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401K

Flexible spending

Job summary

SHI International seeks an Associate Director - Solutions Portfolio Operations to drive the evolution of SHI’s portfolio by translating technical capabilities into differentiated, outcome-driven solutions. You will oversee solution development, launch, and lifecycle management, collaborating with Marketing, Sales, Delivery, and other teams to implement standardized, scalable processes.

The role emphasizes operational leadership, governance, and continuous improvement, with a focus on customer

Qualifications

• Bachelor’s degree or equivalent required.
• 8–12 years of experience in solution or product marketing, portfolio or product management, or related field.
• 4+ years of experience leading people or complex cross-functional programs.
• Demonstrated experience building or improving portfolio, solution development, and launch processes in a B2B technology or services environment.

Responsibilities

• Lead Solution Marketing portfolio operations, development, and governance.
• Translate portfolio strategy into operating plans, resource priorities, decision rights, and measurable outcomes.
• Provide leadership visibility into portfolio progress, launches, dependencies, risks, and decisions.
• Align Marketing, pillar leaders, technical teams, Services, Sales, Alliances, and Operations around shared portfolio standards and priorities.
• Lead adoption of new solution development processes, governance, and tools while balancing enterprise consistency with business needs.
• Own and improve end-to-end solution development process from intake through launch, lifecycle management, and retirement.
• Establish requirements for prioritization, approval, documentation, handoffs, and launch readiness.
• Partner with technical and business owners to ensure solution inputs are accurate, complete, and market-ready.
• Maintain an enterprise-wide view of the solution portfolio across pillars, service lines, partners, and lifecycle stages.
• Identify gaps, overlap, and opportunities to consolidate or expand offerings.
• Organize the portfolio around customer needs and outcomes across presales, implementation, optimization, and managed services.
• Lead portfolio reviews informing prioritization, investment, and lifecycle decisions.
• Govern solution taxonomy, metadata, documentation standards, and catalog readiness.
• Ensure consistent solution information across SHI Solution Catalog, SHI One, marketplaces, co-sell listings, and sales/marketing assets.
• Partner with program operations to maintain portfolio accuracy and automate documentation, publishing, and reporting.
• Establish a repeatable launch framework covering positioning, documentation, catalog readiness, sales enablement, communications, partner alignment, and measurement.
• Coordinate cross-functional launch plans, owners, dependencies, timing, and success measures.
• Ensure smooth handoffs from solution development to go-to-market activation and conduct post-launch reviews.
• Use customer, market, sales, partner, and performance insights to inform portfolio decisions.
• Define and track measures for development cycle time, process adoption, launch readiness, catalog health, seller engagement, solution adoption, and influenced pipeline.
• Turn performance findings into recommendations for portfolio, process, and investment improvements.

Skills

Strategic Thinking

Operational Leadership

Portfolio Mindset

Business Acumen

Cross-Functional Influence

Communication

People Leadership

Continuous Improvement

Education

Bachelor's degree or equivalent

Job description

SHI International seeks an Associate Director - Solutions Portfolio Operations to drive the evolution of SHI’s portfolio by translating technical capabilities into differentiated, outcome-driven solutions. You will oversee solution development, launch, and lifecycle management, collaborating with Marketing, Sales, Delivery, and other teams to implement standardized, scalable processes.

The role emphasizes operational leadership, governance, and continuous improvement, with a focus on customer