Solutions Manager

Triwill Group; London (KY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Start-up equity

Health coverage

Vision coverage

Dental coverage

Team events

Happy hours

Flexible PTO

Home office budget

Job summary

Zip is seeking an experienced Senior Onboarding Lead to guide enterprise customers through end-to-end implementation, capture requirements, and configure the product to solve their specific challenges. You will own multi-customer onboarding programs, build out customer processes from scratch, and drive fast time-to-value.

Working closely with product and engineering, you will train stakeholders, manage expectations, and ensure a seamless handoff to post-sale teams while continually improving

Qualifications

• 6+ years’ experience as Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer relationships in a B2B SaaS environment.
• Experience leading enterprise-wide (global) P2P or ERP implementations.
• Fantastic communication skills.
• Extreme attention to detail and proactive.
• Experience working with product and engineering teams.
• Able to push back while keeping customers happy.
• Comfortable with software configuration (not strictly technical).
• Willing to do whatever it takes to make Zip and customers happy.

Responsibilities

• Lead onboarding for new enterprise customers, focusing on requirements gathering and configuring the product to solve their problems.
• Own end-to-end onboarding implementation for new customers; build out their processes from scratch.
• Lead training and Q&A sessions with stakeholders to enable self-sufficiency.
• Proactive project management across multiple onboardings; manage requirements and tasks.
• Delegate and oversee project-related activities to supporting consultants.
• Collaborate with product and engineering to determine feasible requests and set customer expectations.
• Ensure customer happiness and speedy onboarding while continuously improving post-sales processes.

Skills

Communication skills

Attention to detail

Proactive

Stakeholder management

Collaboration with product/engineering

Customer-centric

Flexible problem-solving

Sales/Onboarding experience

Job description

ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

You Will

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Delegate and oversee project-related activities to supporting solutions and technical consultants.
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make Zip and its customers happy.

Perks & Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.