Solutions Lead / Delivery Manager – Customer Solutions

Chiral AI; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

CHIRAL AI is seeking a Solutions Lead / Delivery Manager for Customer Solutions. You will own enterprise deployments from discovery through live adoption, acting as the bridge between client business teams and CHIRAL AI's product, engineering, and data teams.

This is a hands-on, highly technical role requiring operational leadership across time zones. You will work across executive conversations, data workflows, and production deployments, with a focus on real-world impact, adoption, and

Qualifications

• Experience delivering enterprise-scale deployments from discovery to production.
• Ability to translate healthcare complexity into scalable AI-enabled solutions.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Design how CHIRAL AI fits into client systems, data, and workflows end-to-end.
• Lead the delivery from kickoff to production and drive adoption.
• Own the technical relationship with client architects and ops leaders.
• Turn recurring client requirements into reusable product patterns.
• Drive issue resolution and root-cause analysis during escalations.
• Collaborate with product, engineering, and data teams to shape the roadmap.

Skills

Enterprise SaaS

Healthcare

Data integration

SQL

REST APIs

Cloud architecture

Executive presence

Tools

FHIR/HL7

AWS/Azure/GCP

ETL/ELT

Job description

Solutions Lead / Delivery Manager – Customer Solutions

Location

India or United States (remote, with overlap to client time zones)

This is a hands-on builder and operator role. It is more than project or account management.You will own the journey from the first discovery conversation through to a live, adopted, and growing deployment. You are the primary bridge between the client's business and technology teams and CHIRAL AI's product, engineering, data, and AI teams - and you are technical enough to be credible on both sides of that bridge.On a given day you might move from a client executive conversation about workflow or operating-model change, to a whiteboard session on how our agents will sit inside their auth workflow, to a SQL investigation of why a data feed is dropping records, to a delivery sync with engineering on what ships next sprint. If this kind of work excites you, keep reading.

Company Overview:

About CHIRAL AI:CHIRAL AI is an AI-first healthcare technology company building agentic AI for healthcare enterprises - payers, providers, and the ecosystem around them.We are not simply adding a chat layer to old software. We build agents that read real clinical documents, claims, and operational data, reason over it, and take actions inside real enterprise workflows - intake, authorization, claims, documentation, care operations, and member and patient service. That means working inside real constraints: PHI, HIPAA, legacy systems, EDI and FHIR, and enterprise architecture that has been built up over many years.We partner with Medicare Advantage plans, Medicaid Managed Care Organizations, health systems, provider groups, ACOs, and life sciences organizations to automate complex clinical, regulatory, financial, and operational workflows using intelligent AI Agents. We are early, technical, and deployed with real enterprise customers. Every person here is close to the product and close to the customer.

Core Mandate:

What matters most:1. You have managed enterprise deployments from start to finish and taken ownership when things went wrong.2. You are technical enough to design, troubleshoot, and challenge decisions—not just coordinate.3. You can work confidently with both a VP of Operations and a senior/staff engineer.4. You work well even when processes are not fully defined, and you create the right processes when they are missing.Strongly preferred, although we do not expect you to have all of these:1. Healthcare payer or provider experience - claims, prior authorization, utilization management, revenue cycle, care management, or member and patient operations2. Healthcare data fluency: FHIR, HL7, X12 EDI (837/835/278/270-271), ICD/CPT, claims and clinical data models3. GenAI or agentic AI in production - RAG, evaluation, agent orchestration, human-in-the-loop design4. Enterprise integration and security review experience: SSO, HIPAA, BAAs, SOC 2, PHI handlingTechnical skills we expect you to be comfortable with:1. SQL, and comfort working directly with real, messy production data2. REST APIs, webhooks, authentication patterns, and integration debugging3. Cloud architecture on AWS, Azure, or GCP - compute, storage, networking basics, identity4. Data pipelines and ETL/ELT concepts; reading and reasoning about data flow end to end5. Solution and integration architecture: sequence diagrams, data flows, system context6. Strategic thinking and industry leadership7. Deep healthcare operations expertise8. Executive presence and communication9. Product and technology mindset10. Regulatory interpretation and application11. Customer-centric and consultative problem-solving12. Cross-functional leadership13. Ability to translate healthcare complexity into scalable AI solutions14. Strong understanding of enterprise healthcare buying and implementation environments

Why This Role Matters:

Join us in shaping the future of Agentic AI in healthcare.At CHIRAL AI, you will combine healthcare expertise with advanced AI technology to help organizations improve quality, optimize reimbursement, increase operational efficiency, and achieve better healthcare outcomes.1. Real deployments, not just pilots. Our Agentic AI runs inside enterprise healthcare workflows where the requirements and impact are real.2. Scope over title. You will help shape how we design, deliver, and turn solutions into products—early enough for your work to influence how the company operates.3. Direct access. Founders, product, and engineering are only one conversation away. There are no unnecessary layers between customer needs and the product roadmap.4. Work that matters. Healthcare operations can be expensive, slow, and filled with work that should not have to be done manually. Helping solve that is the job.5. Compensation. Competitive salary and meaningful equity, based on your market—India or the US.CHIRAL AI is an equal opportunity employer. We hire based on demonstrated capability, not just credentials or pedigree.

Key Responsibilities:

• 1. Solution design. Design how CHIRAL AI fits into each client’s systems, data, and workflows from end to end.
• 2. Delivery. Lead implementation from kick-off to production, working across client, product, engineering, data, and AI teams.
• 3. The technical relationship. You are the person the client's architects, data teams, and ops leaders trust and call.
• 4. Focus on outcomes not just going live. Drive adoption, measurable impact, and the client’s willingness to expand.
• 5. Escalations. When something breaks in implementation or production, you drive investigation, root cause, and resolution.
• 6. The feedback loop. Turn recurring client requirements and implementation learnings into product input and reusable solution patterns not knowledge that stays only with you.

What We're Looking For:

• 1. 6-9+ years across some combination of enterprise SaaS, AI or data platforms, healthcare technology, consulting, solution engineering, technical customer success, or implementation and delivery leadership.
• 2. Deep expertise and experience working with health plans and/or provider organizations.
• 3. Ability to turn complex healthcare regulations and operational challenges into practical business and technology solutions.
• 4. Excellent executive communication, presentation, stakeholder management, and relationship-building skills.

Success Metrics:

• Success Metrics – First 6 Months:
• 1. You have led discovery for at least one enterprise account and created the solution design yourself.
• 2. You can independently follow a request from the client system, through the AI agent’s action, to the final outcome—and troubleshoot issues.
• 3. Client architects see you as a trusted technical peer.
• 4. You have taken at least one deployment from design to production, with real users and measurable usage.
• 5. Escalations come to you and are resolved faster because you understand and diagnose the issue before assigning it to others.
• 6. Your clients’ requirements are clearly reflected in the product roadmap, supported by evidence.