Solutions Lead - Business Process and Change

Zurich North America; Schaumburg (IL); Remote; USD 85,000 - 140,000; Full time

Job summary

A leading insurance firm is seeking a Solutions Lead to drive business transformation through data analysis and change management. This remote role offers the opportunity to influence stakeholders and enhance performance sustainably. You will manage multiple projects, develop actionable insights, and collaborate across departments to implement strategic initiatives. With a focus on continuous improvement, you'll play a key role in shaping the future of the organization. If you have a passion for analytics and a knack for stakeholder engagement, this position is perfect for you.

Benefits

Comprehensive Benefits

Diverse and Inclusive Environment

Career Growth Opportunities

Short-Term Incentive Bonus

Qualifications

• 5+ years in claims, consulting, risk engineering, or underwriting.
• Experience in organizational effectiveness or change management.

Responsibilities

• Analyze data to extract insights and influence outcomes.
• Manage project planning and status reporting for complex projects.
• Collaborate with business units to develop and implement strategies.

Skills

Data Analysis

Project Management

Stakeholder Management

Change Management

Communication Skills

Excel

Power BI

Business Process Improvement

Education

Bachelor's Degree

High School Diploma with Relevant Experience

Tools

Power BI

Excel

Business Objects

Job description

Solutions Lead - Business Process and Change

Join to apply for the Solutions Lead - Business Process and Change role at Zurich North America.

Zurich is seeking a Solutions Lead – Business Process and Change to join the Business Transformation team. This remote, senior-level consultant position reports to the AVP, Integrated Solutions & Services.

The role focuses on analyzing data, synthesizing feedback, and developing insights to demonstrate the impact of change and identify future improvement opportunities. These insights will influence stakeholders to enhance performance sustainably.

Key responsibilities include managing multiple projects, proactively improving business practices, developing solutions, and aligning resources for change initiatives. The role involves planning, executing, and tracking projects, partnering across departments, and acting as a change agent for strategic and operational initiatives.

In this position, you will:

1. Gather, analyze, and interpret qualitative and quantitative data to extract insights.
2. Prepare reports, visual aids, and recommendations based on data analysis.
3. Collaborate with business units to interpret data and influence outcomes.
4. Build relationships across the organization.
5. Utilize business, technology, and change management skills to develop and implement strategies.
6. Manage project planning and status reporting for complex projects.
7. Apply knowledge of business objectives and processes to recommend new programs or solutions.
8. Provide consultation on process analysis and issue resolution.
9. Coordinate planning, facilitate meetings, and monitor decisions throughout project execution.

Basic qualifications include a bachelor’s degree with 5+ years of experience in claims, consulting, risk engineering, or underwriting, or equivalent experience with a high school diploma and 7+ years of relevant experience. Experience in organizational effectiveness or change management and project management is required.

Preferred qualifications include project and stakeholder management skills, excellent communication, data analytics expertise, proficiency in Excel and Power BI, familiarity with Business Objects, and a broad knowledge of the insurance industry.

The salary range for this role is $85,500 to $140,000, with a 15% short-term incentive bonus. Zurich offers comprehensive benefits, a diverse and inclusive environment, and opportunities for career growth.