Solutions Engineer - US Commercial East - ThousandEyes (Remote)

Cisco Systems, Inc; Herndon (VA); Remoto; USD 219.000 - 286.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Vacation time

Descrizione del lavoro

Cisco ThousandEyes is seeking an exceptional Solutions Engineer to join our US Commercial East | Mid-Atlantic team. You will be the customer interface for new technology, partnering with sales to demonstrate capabilities, highlight value during trials, and educate prospects on industry trends.

You will build trusted advisor relationships, support trials, and help architect deployments, while collaborating with Product, Engineering, and Marketing to showcase solutions and drive growth across

Competenze

• 5+ years of Solutions Engineering experience.
• Experience selling into Fortune 500 or other enterprise organizations.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.

Mansioni

• Support the technical sales process.
• Assist sales in technical prospecting to help uncover opportunities.
• Demonstrate solution to showcase capabilities and use-cases.
• Build and maintain a technical and trusted advisor relationship with customers.
• Support customers during solution trials.
• Scope and architect solution deployments.
• Present to decision makers during trial wrap-up meetings.
• Participate as a member of the Solutions Engineering teams.
• Participate on weekly team meetings.
• Participate in quarter business review sales meetings.
• Present technical topics and successful wins.
• Share technical challenges and ways to overcome.
• Interact with team to ask questions, share experiences, and exchange ideas.
• Help establish and enhance demonstration material showcasing the solution.
• Research technical topics impacting the industry to grow as an industry leader.
• Interface with Marketing
• Support trade shows and networking events
• Support ThousandEyes Connect events
• Contribute to blog and social media posts
• Suggest and contribute to white-papers and case-studies
• Interface with Product Management and Engineering
• Provide solution feedback from hands-on use and customer interaction
• Provide solution suggestions and enhancements to drive solution strategy
• Participate, drive and provide feedback on internal and external solution beta programs
• Interface with Customer Success
• Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
• Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Conoscenze

Solutions Eng exp

Enterprise sales exp

Networking protocols

UC technologies exp

Descrizione del lavoro

Application Window

The application window is expected to close on: 11/26/2026

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

We are looking for an exceptional Solutions Engineer to join our team of super heroes supporting the US Commercial East | Mid-Atlantic Operation. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.

Responsibilities

• Support the technical sales process
• Assist sales in technical prospecting to help uncover opportunities
• Demonstrate solution to showcase capabilities and use‑cases
• Build and maintain a technical and trusted advisor relationship with customers
• Support customers during solution trials
• Scope and architect solution deployments
• Present to decision makers during trial wrap‑up meetings
• Participate as a member of the Solutions Engineering teams
• Participate on weekly team meetings
• Participate in quarter business review sales meetings
• Present technical topics and successful wins
• Share technical challenges and ways to overcome
• Interact with team to ask questions, share experiences, and exchange ideas
• Help establish and enhance demonstration material showcasing the solution
• Research technical topics impacting the industry to grow as an industry leader
• Interface with Marketing
• Support trade shows and networking events
• Support ThousandEyes Connect events
• Contribute to blog and social media posts
• Suggest and contribute to white‑papers and case‑studies
• Interface with Product Management and Engineering
• Provide solution feedback from hands‑on use and customer interaction
• Provide solution suggestions and enhancements to drive solution strategy
• Participate, drive and provide feedback on internal and external solution beta programs
• Interface with Customer Success
• Coordinate with Customer Success in providing post‑sales support (training, deployment, support, etc.)
• Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Minimum Qualifications

• 5+ years of Solutions Engineering experience.
• Experience selling into Fortune 500 or other enterprise organizations.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience working with unified communications technologies or solutions.

Preferred Qualifications

• Experience with application and network performance analysis solutions.
• Experience with packet analysis of network and application protocols.
• Experience using at least one scripting language, such as Python, Perl, or JavaScript.
• Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
• Experience delivering technical presentations and demonstrations to technical and business audiences.
• Cisco Certified Network Professional (CCNP) preferred

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $218,600.00 to $286,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long‑term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees.
• 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
• Non‑exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full‑time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• For non‑sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance‑based incentive pay on top of their base salary, which is split between quota and non‑quota components, subject to the applicable Cisco plan. For quota‑based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non‑quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
• New York City Metro Area: $229,000.00 - $344,700.00
• Non‑Metro New York state & Washington state: $218,600.00 - $329,000.00 (For quota‑based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.)
• Employees in Illinois, whether exempt or non‑exempt, will participate in a unique time off program to meet local requirements.

Values & Culture

Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.