Solutions Engineer - Software Factory

Ford Motor Company; Dearborn (MI); Hybrid; USD 86,600 - 144,900; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave and family care support

Vehicle discount program

Tuition assistance

Employee resource groups

Job summary

Ford Motor Company is seeking a Solutions Engineer to design and deliver enterprise-grade Atlassian-based solutions across Jira, Confluence, JSM, JPD, and Assets, with governance and scale in mind. You will manage cloud administration, integrations, and AI-enabled workflows, partnering with Enterprise Technology to implement guardrails and secure access.

Ideal candidates have 5+ years with Atlassian tools, strong API integration experience, and hands-on AI enablement, plus identity/security

Qualifications

• Bachelors Degree in Computer Science, AI or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including governance and automation at scale.
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, error handling, monitoring.
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js).
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or GitHub Copilot; governance knowledge.
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design.
• Requirements/ALM exposure: Jama, Polarion, or PTC Codebeamer; understanding of traceability.

Responsibilities

• Design scalable Atlassian-based solutions and governance.
• Configure Jira/JSM/JPD/Assets workflows, schemes, automations, forms, and SLAs.
• Manage Atlassian Cloud administration, permissions, provisioning, guardrails, audits, and platform hygiene.
• Develop integrations and Forge apps, REST/GraphQL APIs, and webhooks/events with robust error handling.
• Launch AI-powered workflows with governance including approved use cases, sources, access controls, and guardrails.

Skills

Atlassian platform expertise

API integration

Automation scripting

AI enablement

Security & identity management

Requirements/ALM traceability

Education

Bachelor's degree in Computer Science, AI or related field

Master’s degree in CS/AI (nice to have)

Tools

Jira

Confluence

Jira Service Management

Jira Product Discovery

Assets/CMDB

Goals/Projects

Forge

Jama

Polarion

Codebeamer

Job description

Overview

The Software Factory in Product Creation and Industrialization delivers scalable software solutions to support technology platforms, programs, suppliers, and internal teams.

The Work Management team enables frictionless planning, tracking, and delivery through highly integrated tools and workflows.

The Solutions Engineer is a hands‑on platform engineer and solution architect who designs and delivers enterprise‑grade solutions across the Atlassian ecosystem (Jira, Jira Service Management, Jira Product Discovery, Assets, Goals/Projects) and adjacent lifecycle tooling for requirements, code and testing.

Responsibilities

• Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Confluence), while setting scalable standards and overseeing governance.
• Configure Jira/JSM/JPD/Assets elements—including workflows, schemes, automations, forms, and SLAs—to optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
• Launch AI‑powered workflows (such as Atlassian Intelligence/Rovo, GitHub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

Qualifications

• Bachelors Degree in Computer Science, AI or Machine Learning, or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale.
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability.
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js); ability to build utilities/services for operations and data movement.
• 3+ years hands‑on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; knowledge of governance, prompt patterns, access controls, guardrails.
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least‑privilege design.
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability.

Nice to Have

• Master’s degree in Computer Science, AI/ML, or related technical field.
• Experience with DX, Developer Intelligence Platform, configuring reports and supporting operations.
• Experience in Atlassian Cloud migrations, scaling, and enterprise operating models.
• JSM service management design and automation at scale.
• Forge, app evaluation, Compass/GitHub, CI/CD integrations, developer portal/service catalog concepts.
• Toolchain integration across requirements, delivery, service management, and reporting.
• Data pipelines and analytics for work management via API extraction.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1‑888‑336‑0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.