Solutions Engineer – Software Factory

Jobtailor; Dearborn (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor seeks an experienced Atlassian Platform Engineer to design scalable Jira/Confluence solutions. You will govern workflows, permissions, and automations, while building integrations such as Forge apps, REST/GraphQL APIs, and webhooks.

Lead AI-enabled workflows with enterprise governance in collaboration with Technology partners. The role requires strong scripting skills, cloud administration, and experience in security, identity, and ALM tools.

Qualifications

• Bachelor's degree in Computer Science, AI or a related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence) including deep expertise in at least one area (JSM/JPD/Assets/CMDB/Goals) and governance at scale.
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, error handling and observability.
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js).
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; governance
• Experience with SSO/SAML, OAuth/OIDC, RBAC, least-privilege design.
• ALM exposure: Jama/Polarion/PTC Codebeamer; understanding of traceability.
• Master’s degree preferred.
• Experience with DX and configuring reports for operations (preferred).
• Forge, app evaluation, Compass/GitHub, CI/CD integrations (preferred).
• Toolchain integration across requirements, delivery, service management, and reporting (preferred).
• Data pipelines and analytics for work management via API extraction (preferred).

Responsibilities

• Take charge of designing solutions on the Atlassian platform (Jira, Confluence) with scalable governance.
• Configure Jira/JSM/JPD/Assets elements—workflows, schemes, automations, forms, SLAs.
• Manage Atlassian Cloud administration, permissions, provisioning, guardrails, audits, platform hygiene.
• Develop integrations and extensions such as Forge apps, REST/GraphQL APIs, webhooks/events.
• Launch AI-powered workflows with governance and guardrails in partnership with Enterprise Technology.

Skills

AI enablement

REST/GraphQL APIs

Python

JavaScript/TypeScript

DX platforms

Toolchain integration

GitHub

Developer portal

Education

Bachelor's degree in Computer Science / AI / ML

Master’s degree in Computer Science / AI/ML (preferred)

Tools

Jira/Confluence

JSM/JPD/Assets/CMDB/Goals

OAuth/SAML/OIDC

Forge

CI/CD integrations

Job description

Responsibilities

• Take charge of designing solutions that tackle critical challenges for Product Creation and Industrialization leveraging the Atlassian platform (Jira, Confluence), while setting scalable standards and overseeing governance.
• Configure Jira/JSM/JPD/Assets elements—including workflows, schemes, automations, forms, and SLAs—to optimize delivery and service outcomes.
• Manage Atlassian Cloud administration and its operating model, covering permissions, project and space provisioning, guardrails, audits, and maintaining platform hygiene.
• Develop and maintain integrations and extensions such as Forge apps, REST/GraphQL APIs, and webhooks/events, ensuring robust error handling, monitoring, and supportability.
• Launch AI-powered workflows (such as Atlassian Intelligence/Rovo, GitHub Copilot) by implementing practical governance including approved use cases, knowledge sources, access controls, and guardrails in partnership with our Enterprise Technology partners.

Requirements

• Bachelors Degree in Computer Science, AI or Machine Learning, or related technical field.
• 5+ years with Atlassian cloud tools (Jira, Confluence), including deep expertise in at least one of JSM, JPD, Assets/CMDB, or Goals/Projects; experience with governance, permissions, and automation at scale
• 5+ years integration engineering: REST APIs (GraphQL preferred), webhooks, events, sync patterns, error handling, monitoring and observability
• 3+ years scripting/automation: Python or JavaScript/TypeScript (Node.js); ability to build utilities/services for operations and data movement
• 3+ years hands-on AI enablement: Atlassian Intelligence/Rovo or similar, GitHub Copilot; knowledge of governance, prompt patterns, access controls, guardrails
• Enterprise identity/security: SSO/SAML, OAuth/OIDC, RBAC, least-privilege design
• Requirements/ALM exposure: experience with Jama, Polarion, or PTC Codebeamer; understanding of traceability
• Master’s degree in Computer Science, AI/ML, or related technical field (preferred)
• Experience with DX, Developer Intelligence Platform, configuring reports and supporting operations (preferred)
• Experience in Atlassian Cloud migrations, scaling, and enterprise operating models (preferred)
• JSM service management design and automation at scale (preferred)
• Forge, app evaluation, Compass/GitHub, CI/CD integrations, developer portal/service catalog concepts (preferred)
• Toolchain integration across requirements, delivery, service management, and reporting (preferred)
• Data pipelines and analytics for work management via API extraction (preferred)