Solutions Engineer_Santa Clara, CA

agora; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Agora, based in Santa Clara, CA, is seeking a Solutions Engineer to collaborate with customers on implementing real-time engagement products. This role requires strong communication and technical skills, perfect for someone passionate about customer success.

You will work directly with customer teams, assisting in product evaluation, and ensuring the effective use of Agora's SDKs and APIs. Ideal candidates should have a bachelor’s degree and experience in software development.

Qualifications

• Demonstrated experience in a customer-facing role, preferably with enterprise customers.
• 2+ years in software development or technical solutions roles.
• Familiarity with APIs and SDK integrations.

Responsibilities

• Work with customers to define their technical needs and success criteria.
• Guide customers through implementation and integration of Agora's products.
• Collaborate with Account Executives and Product teams to support customer engagement.

Skills

Customer empathy

Strong communication skills

Problem-solving skills

Software development experience

API integration

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

Tools

iOS

Android

JavaScript

Node.js

Python

Job description

About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 5,800 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.

About the role

We are looking for a Solutions Engineer to join our team in Santa Clara, working closely with customers to evaluate, prototype, and implement Agora’s real-time engagement products.

This role is highly customer-facing and requires someone who is customer‑centric, adaptable, and comfortable operating in high‑visibility environments. The ideal candidate brings strong experience working directly with customers or stakeholders and is motivated by helping customers succeed through thoughtful technical guidance.

You will partner with customer Engineering teams, internal product teams, and other Solutions Architects to deliver high‑quality integrations and ensure successful adoption of Agora’s platform. While a solid technical foundation is important, this role places equal emphasis on communication, collaboration, and the ability to understand customer needs in real‑world contexts.

What We Value in This Role

• Customer empathy over pure technical depth
• Ability to operate effectively in high‑visibility, customer‑facing situations
• Clear, structured thinking and communication
• Willingness to learn and grow within a solutions Engineering career path

What you’ll do

1. Customer‑Focused Solution Delivery

• Work directly with customers to understand their business goals, technical requirements, and success criteria
• Support customers in evaluating Agora products and building proof‑of‑concept applications
• Guide customers through implementation, integration, and optimization of Agora SDKs and APIs
• Translate customer needs into clear technical recommendations and solution designs
• Troubleshoot and resolve technical challenges in collaboration with customer and internal teams

2. Solutions Architecture & Implementation

• Design and document solutions across mobile (iOS/Android), web, and backend systems
• Assist with SDK integrations and provide best practice guidance
• Collaborate with Product and Engineering teams to relay customer feedback and requirements
• Contribute to implementation plans and help ensure successful project outcomes

3. Cross‑Functional Collaboration

• Partner with Account Executives, Customer Success, and Product teams to support customer engagements
• Participate in customer meetings, technical discussions, and workshops
• Help customers navigate technical decisions and trade‑offs in a practical, business‑aware way

Qualifications

Customer & Communication Skills (Primary Focus)

• Demonstrated experience in a customer‑facing role, preferably supporting high‑profile or enterprise customers
• Strong communication skills, with the ability to explain technical concepts clearly to different audiences
• Customer‑first mindset with a focus on delivering value and building long‑term relationships
• Comfortable leading or participating in customer calls, workshops, and technical discussions

Technical Skills

• 2+ years of experience in software development or technical solutions roles
• Experience with at least one of the following:
• Mobile development (iOS or Android)
• Web development (JavaScript, React, or similar)
• Backend development (Node.js, Python, or similar)
• Familiarity with APIs, SDK integrations, and general software architecture concepts
• Exposure to real‑time communication (voice/video), WebRTC, or similar technologies is a plus
• Interest or familiarity with AI‑related technologies (LLMs, speech, etc.) is a plus

General

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• Ability to learn quickly and adapt in a fast‑paced, collaborative environment
• Strong problem‑solving skills with a practical, solution‑oriented approach
• Willingness to represent Agora at local meetups, and industry events as needed.
• Ability to be present (commute) in the office minimum 3x per week.