Solutions Engineer New York City

Baselayer; New York (NY); On-site; USD 135,000 - 220,000; Full time

Benefits offered by this job

Flexible PTO

In-person NYC office

Equity

Health insurance

401(k) match

Gym stipend

Lunch stipend

Transparent, owner-minded culture

Job summary

Baselayer, based in New York City, is redefining the identity layer for institutions in the United States. We are seeking a technical bridge-builder who excels at translating complex engineering concepts for customers and helping them implement Baselayer APIs to realize real business value.

You will work with sales, product, and engineering to demonstrate capabilities, draft implementation guides, and ensure successful deployments. This in-office role offers competitive compensation and equity.

Qualifications

• 2+ years in a technical, PM, or customer-facing role.
• Fundamental knowledge of APIs and web technologies.
• Strong documentation and requirement-specification skills.
• Natural problem-solver with ability to address complex challenges.
• Able to navigate ambiguity with confidence.
• Collaborative mindset across sales, product, and engineering teams.

Responsibilities

• Provide technical consultation to understand customer requirements and design implementation strategies.
• Guide customers through API integrations and ensure successful deployment of Baselayer products.
• Create technical documentation and implementation plans for customer needs.
• Deliver technical demonstrations showcasing Baselayer capabilities.
• Collaborate with sales, product, and engineering teams on solutions.
• Develop implementation guides and solution architectures for various scenarios.
• Educate customers on Baselayer products and APIs.
• Collect and relay customer feedback to product and engineering teams.
• Stay current with identity verification trends and fintech compliance.

Skills

2+ years experience

API concepts

Documentation

Problem solving

Adaptability

Cross-functional collaboration

Job description

Every business in America needs a bank account to exist. The system that decides whether they're real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from scratch.

Baselayer is the identity layer for institutions across the United States: the most complete business graph in America and every human tied to it. We fuse public records, IRS data, sanctions lists, web signals, and fraud telemetry from 2,200+ financial institutions into a single graph that resolves any business and the humans behind it in milliseconds. The legacy credit bureaus took 50 years to build something that gets 60% match rates. We've built something that gets 98% in under two years.

Today we're trusted by over 20% of financial institutions in America including FIS, Rho, Socure and top five US banks. But the graph is becoming infrastructure for anyone who needs to know if a business is real and worth trusting: gig platforms, marketplaces, AI companies, and commerce infrastructure at scale.

Trust is the substrate of every financial transaction. We're rebuilding it.

ABOUT THE TEAM

AI agents are starting to transact: opening accounts, buying services, moving money on behalf of the businesses and people behind them. Every one of those transactions has a counterparty asking the question banks have always asked: who am I dealing with, and can I trust them? Today's identity infrastructure wasn't built to answer it at agent speed.

The Agentic Economy team is extending Baselayer's business graph into the trust layer for agentic commerce: verifiable credentials that bind an agent to the verified business and human behind it, a registry counterparties can query in real time, and verification APIs that plug into the networks, platforms, and protocols where agent transactions happen.

We run like a startup inside a startup: a small senior team led by our GM of Agentic Economy, working directly with payment networks, banks, wallet providers, and agent platforms. The category is being defined right now; the standards, seats, and infrastructure decisions of the next 18 months will be consequential for a decade.

ABOUT THE ROLE

We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

WHAT YOU'LL DO

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
• Solution Design: Create technical documentation and implementation plans that address specific customer needs
• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams
• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
• Customer Training: Educate customers on Baselayer's products and APIs
• Feedback Loop: Collect and communicate customer feedback to product and engineering teams
• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

MINIMUM REQUIREMENTS

• You have 2+ years of experience in a technical role, product management, or customer-facing position
• You possess fundamental knowledge of API concepts and web technologies
• You're detail-oriented and able to document requirements effectively
• You're a natural problem-solver who enjoys finding solutions to complex challenges
• You're adaptable and can navigate ambiguity with confidence
• You're highly collaborative and enjoy working with cross-functional teams

WHAT SETS YOU APART

• Experience in solutions engineering, implementation, or technical customer success
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions
• Experience leading technical discovery calls, product demos, or implementation workshops

WORK LOCATION

• Based in New York City; Full-time in office

COMPENSATION

• Salary Range: $135,000 – $220,000 + Equity

BENEFITS

• Time off when you need it: Flexible PTO so you can recharge without red tape
• In-person energy: We're based in NYC and meet in the office full-time
• Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
• Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
• Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
• 401(k) with company match: We match your contributions so your future self benefits too
• HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
• Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
• Lunch on us: Lunch stipend so you can stay fueled and focused without thinking about it
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice