Solutions Engineer

Baselayer

New York (NY)

Hybrid

USD 95,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Flexible PTO

Equity options

Collaborative team environment

Job summary

A technology solutions company in New York seeks a Technical Consultant to assist in implementing identity verification solutions. The ideal candidate will have a passion for problem-solving and experience in a technical role. Responsibilities include guiding customers through API integrations and creating technical documentation. The position offers a salary range of $95k to $130k plus equity, with a hybrid work model.

Qualifications

2+ years of experience in a technical role, product management, or customer-facing position.
Fundamental knowledge of API concepts and web technologies.
Detail-oriented and effective in documenting requirements.

Responsibilities

Help understand customer requirements and design implementation strategies for Baselayer's solutions.
Guide customers through API integrations and ensure successful deployment.
Create technical documentation and implementation plans.

Skills

Technical problem-solving

API concepts

Detail-oriented documentation

Collaboration

Adaptability

Job description

About Baselayer: Trusted by 2,200+ financial institutions, Baselayer is the intelligent business identity platform that helps verify any business, automate KYB, and monitor real-time risk. Baselayer’s B2B risk solutions & identity graph network leverage state & federal government filings and proprietary data sources to prevent fraud, accelerate onboarding, and lower credit losses.

About You: You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You\'re energized by helping customers implement solutions that drive measurable business value.

Must-Have Requirements:

You have 2+ years of experience in a technical role, product management, or customer-facing position
You possess fundamental knowledge of API concepts and web technologies
You're detail-oriented and able to document requirements effectively
You're a natural problem-solver who enjoys finding solutions to complex challenges
You're adaptable and can navigate ambiguity with confidence
You're highly collaborative and enjoy working with cross-functional teams

Nice-to-Have:

Experience in solutions engineering, implementation, or technical customer success
Familiarity with identity verification, KYC/KYB processes, or financial compliance
Experience with fintech or financial institutions
Experience leading technical discovery calls, product demos, or implementation workshops

Responsibilities:

Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer\'s identity verification solutions
Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
Solution Design: Create technical documentation and implementation plans that address specific customer needs
Product Demonstrations: Deliver technical demonstrations that showcase Baselayer\'s capabilities
Cross-functional Collaboration: Work closely with sales, product, and engineering teams
Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
Customer Training: Educate customers on Baselayer\'s products and APIs
Feedback Loop: Collect and communicate customer feedback to product and engineering teams
Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
Post-implementation Support: Provide ongoing technical guidance to ensure customer success
Hybrid in NYC. In office 3 days/week
Flexible PTO
Smart, genuine, ambitious team

Salary Range:
$95k – $130k + Equity - 0.05% – 0.25%

Seniority level