Senior Solutions Engineer, NAM

BioCatch; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An innovative company at the forefront of Behavioural Biometrics seeks a Solutions Engineer to onboard customers and partners. This role combines technical expertise with customer-facing skills, focusing on implementing anti-fraud solutions for web and mobile applications. You will collaborate with executives and project managers, ensuring smooth integration and documentation. Join a dynamic team dedicated to transforming the digital landscape and protecting online identities while working with top financial institutions. If you're passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• 3+ years in solutions engineering or web/mobile development.
• Strong project management and organizational skills.
• Excellent communication and customer service experience.

Responsibilities

• Onboard customers and partners using BioCatch solutions.
• Lead implementations and technical projects.
• Contribute to documentation and improve processes.

Skills

Solutions Engineering

Project Management

Customer Service

Self-learning

Communication

Teamwork

Tools

HTML

CSS

JavaScript

NodeJS

ReactJS

Angular

PHP

Python

React Native

SQL

Job description

BioCatch is the leader in Behavioural Biometrics, a technology that leverages machine learning to analyse an online user’s physical and cognitive digital behaviour to protect individuals online. BioCatch’s mission is to unlock the power of behaviour and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behaviour for fraud prevention. With over a decade of analysing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We seek a Solutions Engineer to onboard our customers and partners using BioCatch solutions. This role suits dynamic people with a solid technical background and excellent customer-facing skills.

You will lead implementations and other technical projects in this role, enabling BioCatch anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions (Banks, Credit Card issuers, etc.) but not only. You'll be working with Executives, Project Managers, and Developers.

At BioCatch, you'll be part of the Solutions and Operations department, which provides all technical services to customers worldwide. This requires a great "can do" attitude, good project management skills, and a solid technical background to overcome integration challenges and issues.

As part of the Solutions Engineering team, you'll also contribute to our documentation, lead workshops, and help improve our processes and practices.

Requirements

Must have:

• At least 3 years experience in solutions engineering OR systems integration OR web/mobile development.
• Proven experience in project management methodologies: attention to timelines, cross-team coordination, follow-up skills, sharp sense of urgency, etc. Independently track progress, mitigate risks, and communicate updates regularly to internal and external stakeholders.
• Self-Management: Prioritize tasks effectively across multiple engagements, keeping both customer needs and internal deadlines in focus.
• Organizational Excellence: Maintain accurate documentation (e.g., discovery weekly notes, solution diagrams, technical recommendations, etc.) and ensure smooth knowledge transfer between different groups.
• Customer service experience: A mature and professional attitude, understanding of business goals, etc.
• Self-learning skills and ability to research and resolve technical challenges in web/mobile environments.
• Exceptional communication and teamwork skills.

Good to have:

• Web development experience: HTML, CSS, JS, NodeJS, ReactJS, Angular, PHP, Python, etc.
• Mobile development experience: React Native, Swift, Objective-C, Kotlin, Java, Flutter, Ionic, etc.
• Experience working with big data engines like SQL, Splunk, Elastic, Snowflake, etc.
• Experience working with large financial (or similar) institutions.
• Training skills such as leading internal/external technical workshops.

Misc:

• Availability to travel internationally: up to 10% (on-demand)