Solutions Engineer III

GitHub, Inc.; United States; Remote; USD 66,000 - 177,000; Full time

Job summary

GitHub is looking for a Solutions Engineer to enhance pre-sales support for SMB & Mid-Market customers. This remote role requires a mix of technical consulting and customer relationship management to align solutions with client needs. You'll help drive technology adoption while working on complex technical challenges.

Qualifications

• 4+ years in technical consulting or sales, or related experience.
• Experience in digital transformation and business consulting preferred.
• Ability to travel up to 25% when needed.

Responsibilities

• Develop and maintain technical relationships during pre-sales.
• Collaborate with sales teams on customer requirements and product demos.
• Educate prospects on product implementation and advocate for customer interests.

Skills

Technical consulting

Consultative selling

DevOps knowledge

Relationship management

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Tools

SAST

DAST

SCA

GitHub Advanced Security

Job description

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub is expanding its Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our SMB & Mid-Market customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making.

Responsibilities

• Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption.

• Collaborate with the SMB & Mid-Market Sales teams to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform.

• Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases.

• Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub.

• Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure.

• Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption.

• Articulate the value of DevOps and DevSecOps to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation.

• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers.

• Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors.

Qualifications

Required Qualifications:

• 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,

  • OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR master's degree in Computer Science, Information Technology, Engineering, or related field,
  • OR equivalent experience.

• Experience owning all technical aspects of the sales cycle from discovery to qualification to proof-of-concept design/execution to post-sales transition.
• Ability to travel up to 25% when needed.

Preferred Qualifications:

• 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience .

• 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes.

• 1+ year(s) experience in business consulting, consultative selling, or customer facing experience.

• Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as a deep understanding of GitHub Advanced Security and CodeQL.

• Demonstrated success in technical consultative selling, with the ability to engage in strategic discussions with customers and influence decision-making processes.

• Demonstrated success in driving customer satisfaction and retention through proactive support and relationship management, showcasing an ability to build long-term partnerships.

Compensation Range

The base salary range for this job is USD $66,430.00 - USD $176,260.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 70/30 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!