Solutions Engineer

S-Docs; Ann Arbor (MI); Remote; USD 90,000 - 120,000; Full time

Job summary

S-Docs is looking for a Solutions Engineer to enhance customer interactions and deliver tailored product demonstrations. This role is pivotal in aligning with sales, customer success, and professional services to ensure seamless implementation and elevate the customer journey. Candidates should have substantial experience in a pre-sales role and be well-versed in Salesforce.

Qualifications

• 6-8 years of experience as a Solutions Engineer or Sales Engineer.
• 5+ years working with Salesforce in a client-facing role.
• Ability to articulate technical concepts to a business audience.

Responsibilities

• Deliver customized product demos and lead discovery discussions with prospects.
• Partner cross-functionally to design customer-centric solutions.
• Support RFP responses and contribute to onboarding processes.

Skills

Presentation skills

Communication

Collaboration

Technical translation

Trust building

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from S-Docs

VP of Sales @ S-Docs | Revenue Leader | GTM Strategist

Role Purpose:

S-Docs is seeking a Solutions Engineer to join our Sales Team within our Revenue Operations division, focused on delivering exceptional product demos and technical support throughout the pre-sales process. This role plays a critical part in elevating the customer experience and aligning internal teams during the early stages of the customer journey. The Solutions Engineer will collaborate closely with Sales, Customer Success, and Professional Services to ensure a seamless customer transition from first demo to successful implementation. This role requires both technical fluency and strong communication skills to translate customer needs into tailored, scalable solutions.

Key Responsibilities:

• Deliver engaging, customized product demos and proof-of-concepts (POCs) to prospective

customers that clearly articulate business value

• Lead discovery and scoping discussions with prospects to learn their business process and use

cases to evaluate a fit-gap analysis of the S-Docs product for the customer/prospect scenarios

• Act as the technical point of contact during the sales process, addressing requirements and

handling objections

• Partner with Sales, Customer Success, Professional Services, and Product Management to design

scalable, customer-centric solutions

• Support RFP responses and technical proposal development
• Contribute to onboarding by supporting a clean handoff and ensuring alignment between pre- and
• Partner with the Product and Engineering teams to relay customer feedback and help prioritize

features and enhancements

• Participate in internal product enablement and training initiatives
• Lead Product Training and enablement sessions for customers/prospects and implementation

partners

• Stay current on the S-Docs product roadmap, Salesforce ecosystem changes, competitive

landscape, and industry best practices

• Work with Marketing to ensure technical elements of our documentation and LMS highlight the

benefits of our product

Ideal Background and Skills

• Experience in a Solutions Engineer, Sales Engineer, or similar pre-sales role in a SaaS
• Strong presentation, communication, and collaboration skills
• Ability to translate technical concepts into clear, business-friendly language
• Proven ability to build trust with both technical and non-technical audiences
• Experience supporting onboarding or implementation is preferred
• Working knowledge of Salesforce administration and configuration
• Knowledge of advanced Salesforce declarative capabilities such as Flows, OmniScript is a plus
• This role is highly customer facing and will require travel to be at conferences, customer

meetings/workshops.

• Estimated travel up to 25%.

Experience:

• 6-8+ years of experience as a Solutions Engineer
• 5+ years of experience working with Salesforce (SFDC), ideally in a client-facing technical role

Education:

Bachelor's degree is required. Masters degree is preferred.

S-Docs Company Specific Information

Location of the Role:

Remote working situation in proximity to Ann Arbor, Michigan. A fully remote working situation outside Ann Arbor will be considered for the right candidate.

About the Company

S-Docs is a leading cloud-based software-as-a-service (SaaS) document automation product built for the

Salesforce and HubSpot platforms. Since our establishment in 2010, we have been providing innovative

document creation and e-signature solutions to a diverse range of businesses, from international Fortune 50 companies to startups. Our mission is to simplify document workflow automation to increase productivity, enhance the customer experience, and accelerate business success.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at S-Docs by 2x

Get notified about new Solutions Engineer jobs in Ann Arbor, MI.

Senior Engineer - Integrated Vehicle Systems

Saline, MI $75,000.00-$90,000.00 1 day ago

Novi, MI $85,000.00-$137,500.00 7 hours ago

Senior Field Autonomy Solutions Engineer

Ann Arbor, MI $92,000.00-$110,000.00 2 months ago

Novi, MI $90,000.00-$130,000.00 2 months ago

Data Engineer III+ (Analytics - MS Data Fabric - Focus)

Application Engineer (Virtual Reality Engineering Software)

Electrified Systems and Controls Engineer

Research Engineer, Data (Foundational Research, Machine Learning)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.