Solutions Engineer II

Wayvia; United States; À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible work-from-home arrangements

401K Match

Flexible vacation

16 weeks of paid parental leave (US)

Technical stipend

Wellness programs

Résumé du poste

Wayvia is seeking a Solutions Engineer II to serve as the technical expert for client-facing teams across the full lifecycle. You will partner with Account Executives on new business and with Customer Success and Account Managers on existing clients to scope expansions, solve complex integration challenges, and ensure lasting value from Wayvia’s platform.

The role requires 2–5 years of customer-facing technical experience, the ability to explain complex concepts to non-technical audiences,

Qualifications

• 2–5 years of customer-facing technical experience in SaaS.
• Ability to explain technical concepts to non-technical audiences.
• Strong written/verbal communication and presentation skills.

Responsabilités

• Serve as technical SME for client lifecycle across new business and existing accounts.
• Scope expansions, custom configurations, and technical projects for clients.
• Lead discovery and solution design aligning needs with Wayvia capabilities.
• Deliver tailored product demonstrations and technical architecture overviews.
• Create and maintain technical documentation as products evolve.

Connaissances

Technical problem solving

SaaS experience

Client-facing

Communication skills

Presentation skills

Self-directed

Outils

Looker

Looker Studio

Power BI

Tableau

SQL

Description du poste

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.

We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.

At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief

The Solutions Engineer II (SE-II) is the go-to technical problem solver for Wayvia’s client-facing teams across the full client lifecycle. The SE-II partners with Account Executives on new business and with Customer Success Managers and Account Managers on existing clients—scoping expansions, solving for new use cases, supporting technical projects and resolving complex website integration challenges. With a deep understanding of Wayvia’s solution catalog, strong website technology skills and a creative approach to problem solving, the SE-II ensures clients get lasting value from the Wayvia platform well beyond the initial sale.

Essential Functions & Responsibilities

• Technical Partner Across the Client Lifecycle — Serve as the technical subject matter expert for AEs, CSMs and AMs, supporting new business, renewals, expansions and ongoing client work with a balanced focus on both new and existing clients.
• Existing Client Projects & Expansions — Partner with CSMs and AMs to scope and solution expansion opportunities, custom configurations and technical projects for existing clients; identify growth opportunities rooted in how clients actually use the platform.
• Discovery & Solution Design — Lead requirement-gathering, discovery and data-transfer discussions, aligning client needs with Wayvia capabilities and identifying new and innovative uses for Wayvia solutions and data.
• Demos & Technical Evaluations — Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences; support RFI/RFP responses and technical vendor assessments.
• Feedback, Handoffs & Documentation — Relay client feedback to Product throughout the sales, renewal and growth cycles; ensure clean handoffs to Implementation and Support; create and maintain technical documentation as products and processes evolve.

Minimum Qualifications

• 2–5 years of customer-facing technical experience (solutions engineering, sales engineering, solutions consulting, technical account management or implementation), preferably in SaaS.
• Experience supporting enterprise clients both pre- and post-sale, including expansion opportunities and technical projects within existing accounts.
• Ability to explain technical concepts and systems clearly to non-technical audiences.
• Excellent written and verbal communication and strong presentation skills, both in person and virtual.
• Proactive and self-directed, with the ability to prioritize competing requests across Sales and Customer Success and drive results with minimal supervision.
• Strong critical thinking and problem-solving skills, with a flair for storytelling.

Preferred Qualifications

• Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation.
• Website analytics, digital marketing technologies or SEO.
• Data analysis and visualization tools such as Looker, Looker Studio, Power BI or Tableau; relational database or SQL experience.
• Digital shelf management, digital merchandising, content syndication or retail media.
• Experience in eCommerce, retail technology or commerce intelligence.

Benefits

Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• 16 weeks of paid parental leave (US)
• Technical stipend
• Wellness programs

Location

This is a remote position open to candidates based in the United States.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

As set forth in Wayvia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.