Solutions Engineer I Hybrid — Full-time Alpharetta, GA / Dallas, TX

PDI Technologies; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Market-competitive benefits

Hybrid working arrangements

Continuous learning

Leadership development opportunities

Job summary

PDI Technologies, Inc. in Alpharetta, GA, is seeking a Solutions Engineer I to support pre-sales for POS solutions.

You will collaborate with Sales and senior engineers to prepare product demonstrations, conduct technical discovery, and help tailor solutions to customer needs. This role offers hands-on exposure to payment processing, integrations, and POS ecosystems, plus opportunities to develop customer-facing and consultative selling skills while contributing to solution development and

Qualifications

• 0–3 years in technical pre-sales, solution consulting, or related fields.
• Foundational knowledge of POS systems, payment processing, software apps, or related tech.
• Basic understanding of system integrations, APIs, and troubleshooting.
• Strong analytical and problem-solving skills with ability to learn new tech.
• Effective communication and presentation skills for customers.

Responsibilities

• Support pre-sales by gathering customer requirements and identifying suitable technical solutions.
• Assist discovery sessions to understand business needs and requirements.
• Prepare and deliver standard product demonstrations; guide complex scenarios.
• Help develop technical proposals, RFP responses, and sales materials.
• Configure and troubleshoot demo environments for customer presentations.
• Build knowledge of PDI POS solutions, payment processing, integrations, and related tech.
• Collaborate with Sales Engineers to address customer questions and communicate product capabilities.
• Document customer requirements, configurations, and proposed solutions.
• Coordinate with Product and Implementation teams on capabilities and limitations.
• Contribute to internal docs, scripts, and knowledge sharing.

Skills

POS systems

APIs

Communication

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

CRM systems

Demo environments

Documentation tools

Job description

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

As a Solutions Engineer I supporting PDI’s POS solutions, you will support the pre-sales process by helping customers understand how our technology solutions address their business needs. You will work closely with Sales and experienced Solutions Engineers to prepare and deliver product demonstrations, assist with technical discovery, and support solution development. This role provides an opportunity to build technical expertise in POS systems, payment processing, and integrations while developing customer-facing and consultative selling skills.

Key Responsibilities

• Support the pre-sales process by gathering customer requirements and helping identify appropriate technical solutions.
• Assist with customer discovery sessions to understand business needs, technical requirements, and potential solution opportunities.
• Prepare and deliver standard product demonstrations, with guidance on more complex customer scenarios.
• Support the development of technical proposals, RFP responses, and other sales materials.
• Configure, maintain, and troubleshoot demonstration environments to ensure successful customer presentations.
• Develop knowledge of PDI’s POS solutions, payment processing capabilities, integrations, and related technologies.
• Partner with Sales and experienced Solutions Engineers to address customer questions and communicate product capabilities.
• Assist with documenting customer requirements, technical configurations, and proposed solutions.
• Collaborate with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.
• Contribute to internal documentation, demonstration scripts, and knowledge-sharing resources to support team effectiveness.

Qualifications

• 0–3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field.
• Foundational knowledge of POS systems, payment processing, software applications, or related technologies preferred.
• Basic understanding of system integrations, APIs, and technical troubleshooting.
• Strong analytical and problem-solving skills with the ability to learn new technologies.
• Effective communication and presentation skills with the ability to explain technical concepts clearly.
• Ability to collaborate with cross-functional teams and support customer-facing activities.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems, demonstration environments, or technical documentation tools preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience preferred.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.