Solutions Engineer- Digital Experience Monitoring (Remote, United States)

dynaTrace software GmbH; Boston (MA); Remote; USD 120,000 - 160,000; Full time

Job summary

As a Solutions Engineer at a leading software company, you will play a vital role in providing technical support and driving sales opportunities. You will leverage your extensive experience in digital experience monitoring to support customers while collaborating with sales and engineering teams, ensuring exceptional service and product visibility. Join a company recognized for its innovative approach and strong culture of performance, with rewarding compensation and benefits.

Benefits

Unlimited personal time off

Employee stock purchase plan

Medical/dental benefits

Company matching 401(k) plan

Qualifications

• 5+ years of experience with digital experience monitoring tools.
• Experience with web technologies like JavaScript, Angular, React, HTML, and CSS.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Provide technical support to customers evaluating solutions.
• Partner with sales teams to discover new opportunities.
• Evangelize product offerings at key events.

Skills

Technical support

Sales Engineering

Technical issue troubleshooting

Strong communication

Presentation skills

Education

Bachelor's degree in computer science

Tools

Cloud technologies

Business intelligence tools

Session-replay tools

Web technologies

Job description

Your role at Dynatrace

Our Digital Experience Monitoring Strike team was established in early 2025 to meet high customer demand in CX/UI improvement. Team members will build and scale a growth-focused organization influencing Dynatrace's 5000+ customer base. Requires technical experience in front-end or UI engineering and ability to drive sales opportunities as a specialist member of the core account team.

Responsibilities:

As a Dynatrace Digital Experience Monitoring - Solutions Engineer, you will:

1. Provide excellent technical support to customers evaluating Dynatrace’s solutions.

2. Discover new opportunities for DEM utilization within existing accounts, increasing consumption by partnering with sales teams.

3. Build scalable content for internal and external use, growing personal and company thought leadership.

4. Leverage customer feedback to influence product feature creation.

You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics. Responsibilities include executing demos, managing POCs onsite and remote, building key customer relationships, and completing RFIs & RFPs. Collaboration across Dynatrace’s software development, consulting services, and marketing teams is essential.

About You:

To succeed as a Solutions Engineer at Dynatrace, you need to be ambitious, confident, and self-motivated, with experience delivering exceptional customer experience in a technical role or Sales Engineering-like role. Passion for innovative technology, technical sales, and articulating value to customers is crucial. Additionally, we seek:

· Excellent team player, able to work across all disciplines.

· Strong communication and presentation skills, translating technical value into business value.

· 5+ years of experience with digital experience monitoring and business analytics technologies.

· Ability to troubleshoot technical issues and manage the process.

· Capability to manage multiple projects simultaneously, work with various salespeople, and support other SEs.

· Desire to grow professionally, adapt to change, and be coachable.

· Willingness to travel up to 30%.

Responsibilities:

· Evangelize Dynatrace’s product offerings at international trade shows and key customer meetings.

· Partner with sales representatives to identify new and incremental sales opportunities within existing accounts.

· Participate in PoC creation and cloud architecture discussions, leading technical solution evaluations for sales opportunities.

· Present Dynatrace’s vision to C-suite executives.

· Conduct on-stage demonstrations at key marketing events.

· Gather and qualify customer feedback for Product Management to improve market share and meet needs.

· Build best practices and share knowledge to enhance personal and team capabilities.

· Work with local Sales and Sales Engineering leadership to identify learning/development opportunities.

· Create and modify Dynatrace template presentations to meet specific customer demands.

Position may be filled at a higher level based on candidate experience.

What will help you succeed

Minimum Requirements:

· Bachelor's degree in computer science or equivalent education or experience required.

· 5+ years of experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic.

Preferred Requirements:

· Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps

· Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data

· Advanced Experience with web technologies such as JavaScript, Angular, React, HTML, and CSS

· Experience with session-replay tools

· Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui

· Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud.

· Knowledge with cloud platforms, including AWS, Azure or GCP

· Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• The salary range for this role is $120,000 - $160,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.