Solutions Engineer- Digital Experience Monitoring (Remote, United States)

Dynatrace; Boston (MA); Remote; USD 120,000 - 160,000; Full time

Job summary

Dynatrace seeks a Solutions Engineer specializing in Digital Experience Monitoring to enhance customer experience and drive sales growth. The role involves technical support, collaborating with sales, and leveraging customer feedback to shape product features. Candidates should have a strong background in technology, sales engineering, and excellent communication skills.

Benefits

Unlimited personal time off

Employee stock purchase plan

401(k) matching

Medical and dental benefits

Qualifications

• 5+ years of experience in digital experience monitoring.
• Experience with technologies like Catchpoint, GlassBox, and AppDynamics.
• Ability to troubleshoot technical issues.

Responsibilities

• Provide technical support to customers evaluating Dynatrace solutions.
• Discover new opportunities for DEM utilization within accounts.
• Execute demos and manage technical evaluations.

Skills

Technical sales

Strong communication

Presentation skills

Project management

Education

Bachelor's degree in computer science or equivalent education

Tools

Digital experience monitoring tools

Business intelligence tools

Job description

Solutions Engineer- Digital Experience Monitoring (Remote, United States)

Join to apply for the Solutions Engineer- Digital Experience Monitoring (Remote, United States) role at Dynatrace

Solutions Engineer- Digital Experience Monitoring (Remote, United States)

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Join to apply for the Solutions Engineer- Digital Experience Monitoring (Remote, United States) role at Dynatrace

Your role at Dynatrace

Our Digital Experience Monitoring Strike team was established in early 2025 to meet high customer demand in CX/UI improvement. Team members will build and scale a growth-focused organization influencing Dynatrace's 5000+ customer base. Requires technical experience in front-end or UI engineering and ability to drive sales opportunities as a specialist member of the core account team.

Your role at Dynatrace

Our Digital Experience Monitoring Strike team was established in early 2025 to meet high customer demand in CX/UI improvement. Team members will build and scale a growth-focused organization influencing Dynatrace's 5000+ customer base. Requires technical experience in front-end or UI engineering and ability to drive sales opportunities as a specialist member of the core account team.

Responsibilities:

As a Dynatrace Digital Experience Monitoring - Solutions Engineer, you will:

• Provide excellent technical support to customers evaluating Dynatrace’s solutions.
• Discover new opportunities for DEM utilization within existing accounts, increasing consumption by partnering with sales teams.
• Build scalable content for internal and external use, growing personal and company thought leadership.
• Leverage customer feedback to influence product feature creation.
  
  

You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics. Responsibilities include executing demos, managing POCs onsite and remote, building key customer relationships, and completing RFIs & RFPs. Collaboration across Dynatrace’s software development, consulting services, and marketing teams is essential.

About You:

To succeed as a Solutions Engineer at Dynatrace, you need to be ambitious, confident, and self-motivated, with experience delivering exceptional customer experience in a technical role or Sales Engineering-like role. Passion for innovative technology, technical sales, and articulating value to customers is crucial. Additionally, we seek:

• Excellent team player, able to work across all disciplines.
• Strong communication and presentation skills, translating technical value into business value.
• 5+ years of experience with digital experience monitoring and business analytics technologies.
• Ability to troubleshoot technical issues and manage the process.
• Capability to manage multiple projects simultaneously, work with various salespeople, and support other SEs.
• Desire to grow professionally, adapt to change, and be coachable.
• Willingness to travel up to 30%.
  
  

Responsibilities:

• Evangelize Dynatrace’s product offerings at international trade shows and key customer meetings.
• Partner with sales representatives to identify new and incremental sales opportunities within existing accounts.
• Participate in PoC creation and cloud architecture discussions, leading technical solution evaluations for sales opportunities.
• Present Dynatrace’s vision to C-suite executives.
• Conduct on-stage demonstrations at key marketing events.
• Gather and qualify customer feedback for Product Management to improve market share and meet needs.
• Build best practices and share knowledge to enhance personal and team capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning/development opportunities.
• Create and modify Dynatrace template presentations to meet specific customer demands.
  
  

Position may be filled at a higher level based on candidate experience.

What Will Help You Succeed

Minimum Requirements:

• Bachelor's degree in computer science or equivalent education or experience required.
• 5+ years of experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic.
  
  

Preferred Requirements:

• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
• Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data
• Advanced Experience with web technologies such as JavaScript, Angular, React, HTML, and CSS
• Experience with session-replay tools
• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
• Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud.
• Knowledge with cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
  
  

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.
  
  

Compensation and Rewards

• The salary range for this role is $120,000 - $160,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
  
  

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [e-mail]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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