Solutions Engineer - Customer Success

BPM; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where your expertise in NetSuite and Salesforce will help expand our clients' technology capabilities. This role emphasizes collaboration with a dedicated Go-to-Market team, allowing you to make a significant impact on customer satisfaction and revenue growth. With a strong focus on professional development and well-being, you'll thrive in an environment that values innovation, flexibility, and a commitment to excellence. If you're a detail-oriented self-starter passionate about technology and customer success, this opportunity is perfect for you.

Benefits

Flexible Work Arrangements

Employee Assistance Program

Tuition Reimbursement

Remote Work Options

Wellness Resources

Professional Development Opportunities

Paid Family Leave

Winter Break

Summer Hours

14 Firm Holidays

Qualifications

• 5+ years of experience with enterprise application solutions.
• Ability to work independently and collaboratively.

Responsibilities

• Expand existing customer technology footprint with NetSuite and Salesforce.
• Provide technical and functional information on ERP and CRM technologies.

Skills

NetSuite Implementation

Salesforce Expertise

Technical Writing

Presentation Skills

Detail-oriented

Job description

BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.

Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.

What you get:

• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.

Who is successful at BPM:

• Caring people who put others first
• Self-starters who embody the BPM entrepreneurial spirit
• Authentic individuals with a diverse point of view
• Lifelong learners with a drive to excel
• Resilient people who rise to the occasion

As a Solutions Engineer, you will be responsible for helping existing BPM customers further their technology footprint. You will be supported by the Go-to-Market team, including marketing, operations, and leadership.

Responsibilities:

1. Working with existing BPM customers to expand their NetSuite and Salesforce footprint.
2. Providing technical and functional information on ERP, CRM, and adjacent technologies.
3. Providing demonstrations of relevant technology platforms.
4. Maintaining ongoing relationships with existing customers to foster satisfaction, referencability, and future revenue growth.
5. Creating and reviewing Statements of Work with prospects.

Requirements:

1. 5+ years implementing or using enterprise application solutions (preferably NetSuite).
2. Ability to operate well as an individual contributor and as a team player.
3. Detail-oriented with effective writing and speaking skills.
4. Excellent presentation skills for product demonstrations and documentation review.

Compensation: $150,000 - $250,000 a year on target earnings, including commissions. The salary range is intended for candidates meeting the minimum requirements. Candidates outside the desired locations, those not meeting or exceeding requirements, are encouraged to apply, and recruiters will provide specific ranges based on location and qualifications.