Solutions Engineer

Reality Defender Inc.

United States

Remote

USD 165,000 - 190,000

Full time

5 days ago

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Benefits offered by this job

Healthcare plans 100% coverage

Dental & Vision coverage

Disability & life insurance

FSA/HSA & 401k

Equity compensation

20 days PTO

12 weeks Parental Leave

L&D budget

Monthly wellness benefits

Annual offsite

HQ NYC lunch benefit

Commuter benefits

Remote Fridays

Networking events

Job summary

Reality Defender Inc. is seeking a Solutions Engineer to lead technical discovery and proofs of concept with banks, government agencies, and enterprise security teams.

You’ll tailor demos, explain detection results, and guide API/SDK integrations across contact centers and identity workflows. Ideal candidates bring 3+ years in a customer-facing technical role, a track record of successful PoCs, and comfort discussing probabilistic results with technical and executive audiences.

Qualifications

3+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, or similar) selling cybersecurity, fraud prevention, identity, or AI/ML to enterprise buyers.
Track record of running proofs of concept that convert, with clear success criteria and on-schedule evaluations.
Hands-on with APIs and integrations; able to read code and build a demo; working knowledge of AWS, Azure, or GCP.
Able to explain probabilistic results (confidence scores, false positives/negatives) to technical and executive audiences.
Experience selling into regulated buyers (financial services, government, defense) with security review/compliance exposure.
Familiarity with contact center and identity verification platforms; security clearance is a plus.

Responsibilities

Lead technical discovery and run proofs of concept testing our detection models against customer media.
Build and deliver demos tailored to each buyer’s use case (fraud, impersonation, KYC) beyond a standard feature tour.
Explain detection results in plain terms and discuss threshold tuning for risk tolerance.
Guide customers through API/SDK integration into existing systems (contact center, video conferencing, identity verification).
Own the technical side of security reviews, questionnaires, and RFPs with regulated buyers.
Translate field feedback into actionable input for Product, Engineering, and Research.
Create reusable demo environments, scripts, and integration guides to accelerate deals.
Collaborate with Engineering or Research when questions exceed platform capabilities.

Skills

Solutions Engineer exp

APIs & integrations

Python/JavaScript

Communication

FS/Gov/Defense sales

Security clearance

Tools

Genesys

Five9

Amazon Connect

Job description

Who we are.

Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender’s API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

Youtube: Reality Defender Wins RSA Most Innovative Startup

The Solutions Engineer Role.

Deepfake detection is a new category, and most buyers are evaluating it for the first time. They need someone who can show them, on their own media and inside their own workflows, what our platform catches and how it fits their stack. As a Solutions Engineer, you’ll be that person: the technical lead on deals with banks, government agencies, and enterprise security teams, from first discovery call through a working integration. This is a full-time role based in NYC or can be full-time remote, reporting to our CRO. Responsibilities include:

Lead technical discovery and run proofs of concept that test our detection models against the customer’s own audio, video, image, and text samples, with success criteria agreed up front with the account executive and the customer.
Build and deliver demos tailored to each buyer’s use case (contact center fraud, executive impersonation, KYC and onboarding, media verification), not a standard feature tour.
Explain detection results in plain terms: what a score means, how thresholds trade false positives against missed fakes, and how to tune them for the customer’s risk tolerance.
Guide customers through integrating our API and SDKs into their existing systems, including contact center, video conferencing, identity verification, and case management tools.
Own the technical side of security reviews, questionnaires, and RFPs, especially for financial institutions and government buyers with strict procurement requirements.
Turn what you hear in the field into clear, prioritized feedback for Product, Engineering, and our research team.
Build reusable demo environments, scripts, talk tracks, and integration guides so every deal doesn’t start from zero.
Know where your job ends: bring in Engineering or research when a question goes beyond what the platform does today, rather than over-promising.
Represent Reality Defender at customer meetings, industry events, and conferences as needed.

Who you are.

3+ years as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role, ideally selling cybersecurity, fraud prevention, identity, or AI/ML products to enterprise buyers.
A track record of running proofs of concept that convert: you set clear success criteria, keep evaluations on schedule, and can show deals you helped close.
Hands‑on with APIs and integrations, with enough Python or JavaScript to build a demo, read a customer’s code, and troubleshoot an integration. Working knowledge of AWS, Azure, or GCP.
Comfortable explaining probabilistic results (confidence scores, false positive and false negative rates) to both a fraud analyst and a CISO.
Strong communicator who can hold a room with technical and executive audiences, and who tells customers honestly what the product does and doesn’t do.
Experience selling into financial services, government, defense, or other regulated buyers, including security reviews and compliance requirements (SOC 2, FedRAMP, or similar). (nice to have)
Familiarity with contact center (e.g., Genesys, Five9, Amazon Connect), video conferencing, or identity verification platforms. (nice to have)
Active or prior U.S. security clearance, or exposure to digital forensics, synthetic media, or adversarial ML. (nice to have)

Within 12 months, you’ll…

Be recognized internally and by customers as a go-to expert on deepfake detection deployments in your segment.
Have built a library of demos, integration guides, and POC frameworks that shortens the sales cycle for the whole team.
Be shaping how we sell into new use cases or verticals as the market matures.
Be onboarding and coaching new Solutions Engineers as the team grows.

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
Dental and Vision plans with 100% premium coverage for employees and their dependents
Short/Long-term disability and life insurance plans with 100% premium coverage for employees
FSA/HSA and 401k programs
Equity compensation
20 days of PTO per year
12 weeks of Parental Leave
Learning and Development budget
Monthly wellness benefits
Annual company-sponsored offsite